Retail Operations Coordinator
Overview and purpose of role:
As Retail Operations Coordinator, you will be responsible for providing high quality support to the Operations Team. You will also assist in the coordination of the Retail and Head office initiatives alongside the Operations Manager with proven ability to work independently and effectively across multiple areas. You will be the primary point of contact for the retail and head office teams, for all operational support. In this important internal and external client facing role, you will be a brand ambassador and represent the Company professionally at all times.
Retail Operations responsibilities including Retail Assistant duties:
- Review all operational services and provide the Head of Retail with a list of suggestions for improvement. Liaise with key company contacts to organize relevant and important visits (insurers/site maintenance/contractors) and as directed by the Operations Manager. Provide extensive support to the Operations Manager across a broad and varied range of operational tasks. Partner with the VM Co Ordinator on security and site access regarding VM and window installations/ removals. Provide the Operations Manager with a weekly update on all key aspects, and projects within the Co Ordinator’s demise inclusive and not limited to Maintenance and H&S within the UK &IE Support of the Sample Sale Event as required. Provide full Retail Assistant support to the Operations Manager with Retail Administration and support as required (Includes Expenses, travel bookings and Retail diary management). Support the Retail Operations Manager on Retail Planning (Rota reviews, supporting with rota management, arranging cover and diary management of Key events and Projects). Retail Coordination (Supporting the Operations Manager on trainings / liaising with different departments to ensure smooth running of retail). To act as the main point of contact for all retail teams on planning, stationery, marketing tools and seasonal packaging
Events / Store Planning
- Work with the Head of Operations and wider Operations team to ensure the successful delivery of all Company Events. Work alongside the Operations team with project management to deliver improvements to Head Office and Retail as required. Assist with new store openings, including training, logistics, liaison and management of suppliers as necessary. Contribute to store planning projects and maintenance alongside the Operations Manager Work with the Operations team as required in the management of Northern Europe calendar from planning through to execution including logistics and invitations.
Maintenance / H&S
- Ensure consistent and seamless management of maintenance contracts for retail stores. Oversee and support the Office Assistant to manage this for Head Office. Liaise with suppliers/key company contacts to organise relevant and important visits (insurers/site maintenance/contractors) and as directed by the Operations Manager. Collate and organize all maintenance requests from the stores on a monthly basis, reporting back to the Operations Manager on costs for works and ensuring all is completed in the correct timeframe Partner with HR and the Office Assistant on all H&S matters Follow through on H & S reports to ensure all recommendations are acted on immediately for Retail under the guidance of the Operations Manager. Be the main point of contact for the H & S requirements for all retail locations and support the Office Assistant for the same requirements for head office. Work with the Architect team in London to hand over any significant maintenance projects.
Skills and Requirements:
- Proven experience in a similar role Strong communication and interpersonal skills – able to build quality relationships with both internal and external stakeholders and team members. Is confident and able to interact professionally and appropriately with all. Capable of upward and downward management Motivated and committed with a can do attitude – able to meet the demands of a busy office with enthusiasm, high energy levels and a determination to deliver consistently high quality work Team work – able to work effectively as part of a team and is willing to perform varied tasks depending on the needs of the business and a constantly changing environment Excellent personal appearance – smart with a sense of individual style Adaptability and flexibility – embraces change and is willing to adapt as required to the needs of the business Time management – punctual and reliable, able to manage workload and prioritize effectively. Can perform multiple tasks within the required timeframe Reporting and administration – excellent administrative and IT skills, is organized and has full handle on all tasks. Is accurate with good attention to detail. Problem-solving and decision-making – can make decisions and is able to deal with issues and solve problems effectively. Experience with all Microsoft software such as Power Point, Excel and Outlook Strong negotiating skills
Our business and our Values:
Christian Louboutin opened his first boutique in Paris in 1992. An artist and craftsman with a true passion for shoes, his designs are unique and instantly recognizable, thanks in part to their signature and now trademarked red lacquered soles. The collections for both men and women combine wit, glamour, elegance and technical proficiency like no other. 2014 welcomed the launched of Christian Louboutin Beaute with its first nail colour, Rouge Louboutin. The collection has continued to diversify since then with the launch of lip in 2015, fragrance in 2016 and more recently a wonderful eye collection in 2017. With an extensive range of collections, Christian Louboutin now counts more than 130 boutiques globally.
Our people are at the heart of our brand.
We celebrate individualism and allow the freedom to have autonomy and creativity within your role. Our colleagues have in common passion and dedication to our Brand, and its continued success.
We live by our values: We are down to earth – we stand with authenticity, integrity and respect. We have passion – we drive the business with agility and care and we are committed to excellence. We have happiness in all that we do – As a team player, we collaborate with positivity, open-mindedness and fun. We work with inspiration – we envision the future with confidence, creativity and freedom.
If the shoe fits, walk with us…
Diversity, Equity and Inclusion
The Maison Christian Louboutin is an equal opportunity employer. We are committed to recruitment practices that do not discriminate against any job applicant because of their race, color, gender, age, nationality, culture(s), religion, sex, physical or mental disability, or age. We believe that a culture of diversity and individuality fosters our core values we listed above. So, if you also share this mindset and these values and you dream of coloring your soles red as part of the Louboutin adventure, please join us!
By submitting your CV and application information to Christian Louboutin UK Ltd for the above role, you hereby consent to be contacted by email and/or by telephone in relation to this recruitment process by the HR, Northern Europe Team.
Christian Louboutin UK Ltd respects your privacy and your desire to understand how your information will be handled and used. For more information on our how we collect, use and store your information, please refer to our Privacy Notice: http://eu.christianlouboutin.com/uk_en/policy