Product Manager, Innovation

Recruiter
Neiman Marcus
Location
Beverly Hills, California, United States
Posted
12 May 2022
Closes
28 Jun 2022
Ref
21294
Function
Ecommerce
Level
Manager
NEIMAN MARCUS GROUP

Neiman Marcus Group (NMG) has been the premier destination for luxury fashion and goods, superior service, and an elevated retail experience for more than a century. Today, 9,000 associates contribute to the success of NMG's brands: Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow. There are 38 full-line Neiman Marcus stores in cosmopolitan markets across the United States and a sophisticated digital platform that attracts shoppers worldwide. Bergdorf Goodman operates two stores in landmark locations on Fifth Avenue in New York City and BergdorfGoodman.com, catering to loyal luxury customers globally. NMG also owns five Last Call stores and Horchow.com, an e-commerce site that offers premium furniture and home decor.

As an organization, NMG is on a transformational journey to become the preeminent luxury customer platform. NMG continues to deliver the best integrated customer experience and has evolved the business to succeed in the ever-changing retail landscape. NMG is a relationship business. What differentiates the organization from other luxury retailers are its unique assets: a strong store footprint, the most knowledgeable associates, an engaging online experience, solid brand partnerships, innovative digital and in-store experiences, the most loyal luxury customer base, and a strong balance sheet.

Our customers will always be at the center of everything NMG does. The company continues to reinvest in new technologies that enhance the customer experience. NMG meets customers where they are. NMG's goal is to offer customers a seamless experience across its stores, online, and remote digital selling.

NMG's priority is to develop a highly engaged and high-performing team where everyone belongs. The business attracts and retains best-in-class talent through unique offerings provided to associates in addition to standard employer benefits. These include an innovative way of working, associate discounts on merchandise, tuition reimbursement, associate hardship fund, and paid time off to volunteer, to name a few.

As part of NMG's Environmental, Social, Governance (ESG) work, the organization is focused on driving its core value of being "All Heart." NMG is also assessing its current environmental and social impact while developing a three-year plan to lead the luxury industry in its commitment and transparency to environmental and social sustainability. NMG strives to become an employer of choice, driven by a culture of Belonging. A dedicated team focuses on this journey, directly impacting how NMG conducts business throughout the workforce, workplace, and marketplace dimensions.

NMG has incredibly passionate and committed corporate and store associates. NMG offers associates an environment where everyone feels welcomed, nurtured, and empowered. Our associates are the heart of NMG. As an organization, NMG leads with love - love for customers, love for associates, and love for brand partners.

POSITION OVERVIEW

The Neiman Marcus Product Innovation Team is looking for a skilled Product Innovation Manager who is passionate about advocating for the customer, has excellent product instincts, a passion for consumer insights, and a desire to creating great experiences aimed at the future and challenging the status quo.

The Product Innovation Manager will be responsible for creating a ‘center of excellence' around future-forward product innovation insight and strategy. Focused on building a proactive vision for the luxury experiences of tomorrow, they will keep a pulse on new and emerging technologies, identify key vendor and partner opportunities, and identify new feature and initiative opportunities not yet captured on existing roadmaps.

This is a new role that will collaborate closely across channels to think omni - and will also work cross-functionally, building strong relationships with business, eCommerce, digital and store teams to envision where luxury experiences should go next.

PRIMARY RESPONSIBILITIES

  • Build and manage a ‘center of excellence' for future-forward insight and intelligence
  • Develop and distribute ongoing communications aimed at keeping team/partners informed of the most important technology advancements, retail/shopper trends, and marketplace opportunities
  • Build strong relationships across teams, playing a key role in cross-functional ideation and workshops to deliver transformative future planning
  • Partner with senior leaders to develop strategies for future initiatives and product technology/capabilities (or investments)
  • Vet potential vendor partners and technology opportunities, connecting dots with appropriate teams and acting as a gatekeeper/filter to mitigate noise
  • Reviews tactical implications to products or business areas ensuring long-term goals and an enterprise view are represented in requirements, plans or other relevant deliverables
  • Manage and leverage a collaborative hub for data, research and insights in partnership with key research and data teams (and any relevant/necessary agencies or partners)
  • Troubleshoot and research issues related to changing trends, behaviors, or performance to identify what is impacting the business and determine how to address
  • Builds strong working relationships with teams across the organization & key stakeholders to help facilitate awareness and support of business strategies and initiatives
  • Leverage market awareness of industry trends and competitive landscape to identify the most important new opportunities and areas of focus, and be seen as the go-to for knowledge and POVs against new and emerging tech and other innovations
  • Own and maintain ongoing omni shopper journey mapping tools and inputs
  • Prepare case studies, ROI/analysis and future-of-omni/retail tools or sell-ins
  • Own/enhance relationships with internal and external research partners to drive innovation that best meet business needs and strategy


SKILLS AND EXPERIENCE

  • Ability to craft strategic business proposals, case studies, briefs and other influential communications grounded in data, research and insight
  • Detail-oriented, with strong organizational skills, able to work under deadlines in a changing environment, and ability to manage and prioritize multiple projects simultaneously
  • Deep appreciation for (and ability to tap-into) research, trends and insights
  • Ability to multi-task, work independently and to collaborate with cross functional teams
  • Proven ability to prioritize, communicate clearly, a consistent track record of delivery, and an obsession about the customer experience/journey
  • Familiarity with analytics tools and experience using data to make decisions
  • Highly organized and able to prioritize
  • Ability to influence and achieve cross-functional support/alignment
  • Experience in retail, eCommerce and Omni-Channel shopper strategy and execution; luxury services and experiences background is a bonus


KEY COMPETENCIES

  • Strong strategic, creative thinking and decision-making skills
  • Outstanding written and verbal communication skills with the ability to work up, down and across organizational levels
  • Strong business acumen, operations and problem-solving skills, along with the ability to assess current practices, identify opportunities for improvement, and build consensus
  • Research-motivated, leveraging data and insight to drive key deliverables


EDUCATION & TRAINING
  • 5-8 years of Strategic Planning, Consumer Insights, Marketplace, or similar shopper insights/retail/eCommerce technology related field
  • Bachelor's degree

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