Account Manager - FARFETCH

US Los Angeles
12 May 2022
09 Jun 2022
Full Time
FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers.

We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone. We are FARFETCH for All.


We're partnering with the world's best brands, boutiques and department stores to provide our customers with a unique shopping experience and access to the most extensive selection of luxury on a single platform. We work with all areas of FARFETCH to achieve business success and to improve our social and environmental impact. We want to empower our consumers to think, act and choose positively while offering an unrivalled range of fashion to empower their individuality.


Our Los Angeles office is found in the centre of downtown LA. Our office is in one of the city's tallest buildings with panoramic views of the Pacific Ocean, the mountains and the Hollywood sign. Inside, the office is full of plants and beautiful furniture, with amenities and work areas that allow Farfetchers to design their day to be the best it can be. Some of the main teams located here include Operations, Customer Service and Production.


Reporting to Head Account Management, You will oversee signing, onboarding, managing, and growing the sales performance of our North American boutique partnerships. You will build relationships with boutiques at all levels within your designated territory, working with the wider commercial team and other Farfetch team members ensuring boutiques are engaged to achieve our goals.


    • You will manage a group of boutiques through sound business management and strategic planning, turning knowledge into focused action
    • You will seek, maintain and update knowledge on each boutique's status, seasonal & future plans to assess full online potential and further growth opportunities
    • You will manage offline/online sales against product deliveries and commercial performance expectations, working with merchandising and the wider commercial team
    • You will negotiate and plan markdowns with boutiques and ensure adherence to promotional activities.
    • You will review monthly boutique performance and Farfetch profitability
    • You will conduct regular business reviews internally and externally with boutique partners
    • You will work with Head of department to sign and on-board new boutiques
    • You will ensure boutique is online with right stock quality/quantity in a short time frame
    • You will handle the administration of contract renewals for partners within your assigned territory
    • You will help research territories and product categories
    • You will ensure excellent service & follow up is given to both partners and final customers, working with Partner Services team, Production, Finance, and Operations to improve all service KPI's and ensure our needs are met


    • You have experience with 4+ years of Client/Customer relations, Commercial experience (online or offline) from a retail, brand or wholesale fashion environment - fashion and luxury
    • You have excellent relationship building skills with the different players of the business
    • You have outstanding sales skills and negotiation techniques
    • You have an excellent sense of prioritization and timing
    • You are at ease with Excel (pivots) and the use of data tools to obtain and assess analytics
    • You have a BS or BA degree, or equivalent experience


    • FARFETCH Equity plan and annual discretionary bonus
    • Medical, dental, vision, with flexible spending account
    • 401K plus company match, PTO and volunteer days
    • Wellness, and cell phone reimbursements

We're looking for an Account Manager to join our team in Los Angeles!${description2}

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