Account Manager

12 May 2022
16 Jun 2022
As part of Zalando Marketing Services, ZMS Creative is a Zalando in-house agency which is specialised in building strategic creative and influencer marketing solutions at scale for brand partners.
Thus, we are looking for an Account manager to grow the ZMS Creative business by handling strategic accounts and helping them achieve long-term marketing success by offering holistic tailored solutions. Within the role, you will drive and implement high level campaigns, working with the top fashion brands hand in hand with Zalando Marketing Services Partner Consultants. Learn more about our Business teams here.
At Zalando, our vision is to be the starting point for fashion - one that is inclusive by design. We only assess candidates based on qualifications, merit, and business needs. We welcome applications from people of all gender identities, sexual orientations, personal expressions, racial identities, ethnicities, religious beliefs, and disability statuses. We only want to know why you're great for this role, so please avoid including your picture, age, and marital status in your CV as well.

We want to provide you with a great candidate experience. Please feel free to inform us of any accommodations you may need, so we can best support and assist you throughout the hiring process.

do.BETTER - our diversity & inclusion strategy:
Our employee resource groups:
  • Be the face to our brand partners and respective ZMS Partner Consultants; it is your job to grow your accounts by consulting clients on effective campaigns including creative production and influencer activations, resulting in successful activations.
  • Work with internal strategy, creative & tech teams, acting as project owner for each briefing that's sent through from brands to support them in creating concepts and make recommendations for campaigns that are cutting edge.
  • Give guidance and act as a marketing consultant throughout the campaign process from strategic input to creative briefing, marketing concept and execution.
  • You will be in charge of the planning & timelines, approvals, and content deliverables of all campaigns, coordinating between campaign managers, different teams and external and internal Zalando stakeholders.
  • Strive to ensure the highest quality in delivery, by aligning timelines and strategies of clients and Zalando in the best way possible. On top of this managing and coordinating our clients projects.
  • Effectively find solutions to really understand your clients' needs to continuously develop and foster productive business and stakeholder relationships through up- and cross-selling.
  • You should bring at least 3 years of Account Management or Brand Management experience in Marketing, either with a brand directly, or at a leading advertising marketing agency, PR agency, production company, publisher or e-Commerce company.
  • A proven track record in producing & managing digital campaigns & comms projects, with a capacity to take on lots of moving parts and simplify / prioritise
  • Passionate about great ideas and a commitment to deliver
  • Highly organised and solution-oriented
  • Hands-on mentality
  • Strong customer focus and ability to think one step ahead with the client in mind.
  • Your strong stakeholder management skills and ability to identify the right stakeholders allow you to manage expectations of the parties involved. You stay cool, calm and collected even when the going gets tough.
  • You have strong verbal and written communication skills in English
  • Influencer marketing experience preferred
Career Development
  • We offer peer-to-peer performance reviews twice a year
  • Learn and develop through our extensive Zalando training platform
  • Join regular all-hands, team meetings, Q&A-sessions, and quarterly anonymous employee surveys to ask your questions and provide your feedback
  • Support from an international team of experts; mentoring and professional development opportunities

  • 2 days paid leave per year for volunteering
  • Minimum of 27 holiday days per calendar year
  • Online sports courses, wellbeing, and nutrition advice offered by Humanoo personal wellbeing coach app
  • Mental wellbeing support by our Employee Assistance Program and professional consultants to help you find health resources

  • Flexible working hours
  • Relocation assistance for internationals
  • If you work from an office in your role, a choice of office equipment to be delivered to you, to support you working from home due to COVID-19 safety

  • Access to the employee shares program
  • 40% shopping discount on products shipped and sold by Zalando, and 30% discount on Zalando Lounge
  • Discounts from a wide range of external partners

  • Employee parents' forums and employee resource group
  • Supported transition into and out of parental leave, with a buddy and re-onboarding plan
  • 3 fully-paid child sick days per year
  • Free counselling, assistance, and referral service for all matters concerning yourself and your family via the F├╝rstenberg Institute
It's the perfect time to join Zalando on our journey, from being a pioneer in the world of e-commerce, to the starting point for fashion in Europe. We connect customers, brands, and partners across 23 markets.

Help us drive digital and sustainable solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to more than 46 million active customers through a team of diverse skill-sets, cultural backgrounds, and interests.

Our values:

do.More - our sustainability strategy:

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Zalando Marketing Services (ZMS) is the 360┬░ marketing unit of Europe's leading online platform for fashion and lifestyle, Zalando. We work with the world's largest fashion and lifestyle brands and provide them with impactful solutions across all marketing touchpoints, access to relevant audiences and in-depth data knowledge, as well as inspiring creation and content.

At ZMS we create meaningful connections between brands and consumers through a deep understanding of their personalities. We work with brands, agencies and publishers from fashion and beyond to produce innovative, impactful campaigns that reach the right audience at the right moment. Thanks to its holistic mix of cutting-edge and privacy compliant technology, in-depth audience insights, expansive reach and compelling content brands produce successful campaigns across multiple digital marketing channels.

For more information check out this link:

Please note that all applications must be completed using the online form - we do not accept applications via email.

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