Helpdesk Associate - Operations

Hong Kong, Hong Kong
12 May 2022
23 Jun 2022
Vestiaire Collective is the leading global platform for desirable pre-owned fashion. Curated by its trusted community of fashion lovers, members inspire one another whilst selling and buying unique pieces from each others' wardrobes.

Encouraging consumers to join the circular economy as the sustainable alternative to throw-away fashion, the platform is unique due to its highly engaged community, its rare desirable inventory and its authenticity and quality control process. Launched in Paris in October 2009, has close to 15 million members across 80 countries worldwide with offices in cities Paris, New York, Berlin, Hong Kong, Seoul, Singapore, Shanghai, Ho Chi Minh City and Tokyo.

Our values have built our success and made us who we are as a fast-growing company because we think collective: we work with style, with entrepreneurial spirit and with passion. We currently have a diverse global team of 800 employees representing more than 50 nationalities. Our values are community, activism, transparency, dedication and greatness. We are proud to be a BCorp.

We are hiring a HelpDesk Associate - Operations

About the role

This is a full-time role based out of our Hong Kong Office reporting to the Head of Operations

What you'll do
  • Take part in work rotation across operation teams for training in first line work knowledge and process
  • Maintain and build work process maps, propose process improvement if necessary • Contribute timely and accurate responses to address queries from internal and external stakeholders
  • Enable successful execution in various projects including UAT, global calibration projects, and process improvement initiatives
  • Facilitate smooth process flow in day-to-day operation
  • Carry out any ad-hoc duties assigned

Who you are
  • High diploma or above, fresh graduates are welcome
  • Self-motivated, proactive, collaborative
  • Strong communication and organisation skills
  • Fluent in English and Cantonese
  • Skills and experience in data analysis is a plus!

What we offer
  • A meaningful job with an impact on the way people consume fashion and promote sustainability
  • Flexible work arrangements
  • The opportunity to create impact in a high growth environment
  • The possibility to work as part of a global diverse team with more than 50 nationalities
  • 2 days to help Project - reinforcing your activist journey and volunteer for an association
  • Investment in your learning and growth
  • Competitive compensation and benefits package
Vestiaire Collective is an equal opportunity employer. We strive to develop an inclusive work environment that reflects the diversity of our fashion activist community.