Customer Service / Consumer Relations Representative (English & French Speaking)

Location
United Kingdom
Posted
16 May 2022
Closes
16 Jun 2022
Function
Customer Service
Contract Type
Permanent
Hours
Full Time

Customer Service Consumer Relations Representative (English & French Speaking) 

At Deckers Brands we don’t just create shoes, we create lifestyles. We are about opportunity. Opportunity to create, to grow and to have an impact. We want all our people to be as successful as they can be, to reach their full potential. 

COME AS YOU ARE 

At Deckers Brands we don’t just create shoes, we create lifestyles. We are about opportunity. Opportunity to create, to grow and to have an impact. We want all our people to be as successful as they can be, to reach their full potential. 

Here at Deckers, we want to positively impact the world, whether that be with our Be Good, Do Good community involvement, or through employing sustainable business practice and socially responsible operations. How we continue this journey is down to our 3,000 strong global team, across our five brands (UGG, Hoka, Teva, Sanuk and Koolabura by UGG). No matter where you are based within our team, we are committed to helping our people thrive. We will offer you a generous employee benefits package, as well as health, wellness, and career development support. 

The Role: 

As the Customer Service / Consumer Relations Representative you will regularly support our customers and aim to continually improve the consumer experience.

This is a bilingual role requiring written and oral language proficiency in English and French.

Your Impact: 

  • Provide a high-level proactive customer service at all customer contact points, offering a seamless service via telephone, email, web chat and social media 

  • Communicate with customers and other relevant parties to ensure an excellent consumer experience 

  • Regularly work to improve team KPIs

  • Work closely with Customer Resolution team to ensure order fulfilment 

  • Act as second line support to team members and outsourced Call Centre team dealing with all consumer escalations 

  • Use and analyse all consumer feedback to cultivate process improvements to improve the consumer experience 

  • Work closely with the eCommerce and Merchandising team to improve the local websites including but not limited to user testing and translations 

 

Who You Are: 

  • A team player who contributes positively to team results and development 

  • Proactive with a problem-solving mindset 

  • Flexible and adapts to change well 

  • A great communicator with a customer-centric focus 

 

We would Love to Hear from People with: 

  • Experience in customer service within the footwear/apparel industry is advantageous  

  • Excellent verbal and written communication skills 

  • Proficiency in Microsoft Applications 

  • Fluency in both English and French is a requirement for this role  

 

Equal Employment Opportunity 
Diversity and inclusion are key to our success. We are proud to be an equal opportunity employer and our employees are people with different strengths, experiences and backgrounds who share a passion for our brands. We welcome qualified applicants embracing their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all of the other beautiful parts of your identity.