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Retail Operations Manager

Job Details

Business and Retail Management

Partner with Store Managers and to work with the Store Ops Professionals to ensure core retail operational tasks are delivered according to global standards
To support, lead and coordinate with Stores Operations Professional in implementing global and regional directives
Identify area for improvements and training needs; work with Regional GSO for providing adequate trainings or re-caps on certain topic
Partner with store's management to ensure company compliance and policies are followed and on timely manner
Communicate the latest operational SOPs to Store Ops Professional and store leaders and to monitor the performance
Work with Central / market mgt / store planning team in the successful opening / renovations / closure of store network
Work with Market Director on the development and implementation of all, employee incentive programs
Work closely with all departments to plan and assist stores for driving business opportunities.
Coordinate local market competition information.
Work directly with Store leaders to drive store action plans in order to achieve retail KPIs.

Operational Excellence

Ensure retail stores follow Inventory Management according to RF standards and communicate any changes on SOP as required
Support and teach stores of any IT issues and reports accordingly. Discuss with regional GSO for change request or repeating issues
Partner with Global Sales Operations to facilitate implementation of productivity enhancement projects (e.g. JRNI, Retail Foundation updates, Kronos )
Ensure stores follow all POS requirement and provide training if necessary
Visits to store regularly to ensure all operational standards are followed and raise any concern to Sales Director or seek advice from regional GSO if applicable
Act as a key contact point regarding to all operational issues.
Recommend to improve work process, procedures and flows within retail team and continuous seek for refinement.
Regularly evaluate store manpower (roster/ sick leave record/ annual leave planning).
Overseeing retail reporting, analytics and administrative support to the retail team
Overseeing inventory management and logistics

Store Compliance

Lead the local adoption of Global Retail Standard Operation procedures and monitor compliance to our policy framework
Lead the audit process using Retail Control Checklist (RCC) and report to GSO and local management on audit findings
Provide clear operational SOP at a market level to ensure government requirements are covered including Anti-Money Laundering requirements, ensure these reviewed and maintained.
Ensure full adherence to all Occupational Health and Safety procedures and processes
Conduct training & retraining on SOPs and compliance requirements to retail team
Enforce company's policies, rules and regulations relating to the retail team
Support HKSSC on documentation and information to fulfil external audit requirements

Market Specific

Support and manage Event coordination with manpower resource and allocation
Support Stores competition / incentive recommendation & simulation
Partnership with Store Planning on stores Maintenance/ follow up to ensure good image
Support and Assist on customer complaint and escalation (if any)

Requirements

Min Degree holder with minimum 5 year's solid experience in retail operations with successful track record in technical & management skills
Proficient in MS Office
Performance driven and result-oriented
Strong Data mining and analytical skillsanalytical skills
Good planning and organizational skills
Strong operational supports
Retail centric and client oriented
Excellent interpersonal and communication skills
Proactive and meticulous with an eye for details
Able to work with multiple parties and independently and also a team player

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