Visual Manager

Tory Burch
Ontario, Ontario, United States
17 May 2022
27 Jul 2022


As a Tory Burch Visual Coordinator, you work closely with the corporate visual team & the store staff to implement, maintain, enforce & monitor our store visual standards. This role is all about creating a store environment that promotes our brand, showcases & moves our product & delights our customers. You will need to have a well-developed understanding of the Tory Burch visual presentation standards and strong business acumen - effectively balancing aesthetics with productivity, and be extremely creative and an effective communicator & trainer



Create the Customer Experience
  • Lead by example; train, guide and coach staff on product knowledge, styling, selling & service skills, driving them to create transformational customer experiences & exceed sales targets.
  • Take ownership for maintaining a high visual standard in the store with a special focus on training the store team in and personally upholding the brand integrity.
  • Generate & execute on new ideas for store visual standards, setting our brand apart & ensuring every customer's experience is transformational.
  • Ensure a high level of customer service through extensive product knowledge and product ownership, supporting the consumer experience on the sales floor when not involved in merchandising activities.
  • Partner with GM each week to analyze selling info on key styles, rotation of product, expected merchandise receipts, stock ownership, marketing initiatives and business trends to implement strategies in order to drive and deliver sales and a premium customer experience.
  • Utilize your creative talent and knowledge of the Tory Burch brand aesthetic to ensure your store is impeccably merchandised to standard.
  • In partnership with the leadership team, work with the Corporate Visual Team and PR/Marketing to execute directives (floral, window, table, delivery, etc.) and special events.
  • Partner with the GM to ensure store maintenance needs are addressed and physical store environment is maintained at a very high level.

Drive the Business & Deliver Results
  • In partnership with the GM, assess merchandising needs based on the business trends (sell through, top sellers, stock on hand, key investments, traffic, etc). Plan out and execute necessary floor moves, product shifts, promotions, and replenishment to implement strategies that ensure the store is on target or driving to achieve financial targets.
  • Identify best in class visual merchandising trends in the local market (windows, signage, props, etc).
  • Identify any visual merchandising challenges as a result of your assortment and communicate to your GM, Director of Stores and/or Market Manager, and Regional Visual Manager.

Represent the Brand
  • Contribute to maintaining all brand and operating standards to support brand consistency.
  • Assist in maintaining store presentation standards, including lighting, maintenance issues, and props/fixtures.
  • Understand, communicate and support the Tory Burch brand aesthetic, brand philosophy and lifestyle to the associates and the customer during the consumer journey.
  • Emulate the brand aesthetic & embody a strong sense of fashion sensibility and an enthusiastic attitude.
  • Assist the leadership team in maintaining the Tory Burch aesthetic across all touch points including associate presentation and dress code to create a fully branded environment.

Leadership and People Management
  • Lead by example and model behavior that reflects the company's core values.
  • Appropriately manage conflict and take ownership for your part in the team dynamic.
  • Provide consistent training, coaching and leadership on visual standards.
  • Agility to flex between store needs and corporate directives and appropriately communicate to relevant parties.
  • Contribute to a positive atmosphere that is fun, professional, productive and team oriented.
  • As needed, act as the Transformational Leader of the Floor (TLOF) and motivate the team on achievement of sales plans & sales goals.
  • In partnership with GM, manage overall team performance & growth:
    • Hold people accountable to a high standard of excellence.
    • Recognize contribution of others and celebrate success.
    • Manage and monitor team morale & talent retention.
    • Provide clear feedback and regular coaching.
    • Foster team's ongoing growth & development through both training & on-the-job learning.
    • Manage performance, handle issues & resolve conflict in a calm, objective & fact-based manner.
  • Assist in on-boarding of store staff.
  • Partner with GM to execute effective store communications, ensuring that staff is involved & updated.
  • Display a strong commitment to self-development and growth.

Operational Excellence
  • Work with back of house to ensure all new product is planned for in advance of delivery and is strategically placed on the selling floor outside of store selling hours.
  • In partnership with the leadership team, supervise and provide support in all operational responsibilities to ensure the timely execution processing of all floor sets, markdowns, transfers, RTVs, reprices, etc.
  • Manage the product flow and merchandising cadence with agility.
  • Execute the bi-monthly and seasonal photo review.
  • Create and maintain training tools that assist in the recovery and remerchandising of the store.
  • Protect our assets by adhering to all loss prevention policies & procedures.
  • Detailed oriented with ability to multi-task and prioritize work to prioritize work to produce desired outcomes.

  • 2- 4 years of visual and/or management experience in a high volume, customer-driven retail environment.

  • Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays and weekend shifts.
  • Ability to lift (at least 40 lbs), carry, push, pull, squat, kneel, twist, turn, climb ladders, crawl, reach, bend and stand for extended periods of time.
  • Must be at least 18 years of age.

  • Adaptable - Change before you have to
    • Changes course easily - Knows when to be patient and when to push - Works well in the gray - Shows grace under pressure - Owns mistakes and learns from them - Balances multiple priorities
  • Entrepreneurial Spirit - Own it
    • Takes initiative, doesn't wait for direction - Builds for the future - Takes personal ownership and accountability - Is resourceful in getting things done
  • Collaborative - No "I" in Tory
    • Is self-aware and open-minded - Integrates the perspectives of others - Is direct but respectful - Communicates cross functionally - Knows when to get people involved and when to make a decision - Takes an inclusive approach
  • Client & Brand Focus - Put yourself in Tory's shoes
    • Passionate about the brand and the work - Creates a transformational client experience - Makes decisions in the best interest of the company and our customers - Focuses on internal and external customers
  • Live the Values - Being "Buddy"
    • Keeps the "Buddy Values" alive (Kindness, humility, warmth, honesty, loyalty, compassion, integrity, and passion) - It's not just what you do, but how you do it - Contributes to a positive and productive environment
  • Functional Expertise - Know Your Stuff
    • Has the skills necessary to perform the job - Keeps current on trends, skills, and practices - Puts learning into practice
  • FOR PEOPLE MANAGERS: Team Builder - It's all about "We"
    • Sets team goals and roles - Develops, motivates and empowers - Delivers constructive and encouraging feedback - Holds people accountable for results - Recognizes high performance
  • FOR PEOPLE MANAGERS: Change Leader - Change is the essence of life
    • Challenges the current point of view - Puts changes in context for the team - Executes changes that impact the business - Is proactive and positive - Listens to and keeps the team up to speed

Equal Employment Opportunity Statement

Tory Burch LLC is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual's age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability or membership in any other protected class under applicable law. Likewise, we will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.

Disability Accommodation

Tory Burch is committed to providing reasonable accommodations to applicants and employees with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require assistance or an accommodation with the hiring process, please contact .

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