Total Rewards Communications & Employee Experience Manager (Remote)

About Gap Inc.

Our brands bridge the gaps we see in the world. Old Navy democratizes style to ensure everyone has access to quality fashion at every price point. Athleta unleashes the potential of every woman, regardless of body size, age or ethnicity. Banana Republic believes in sustainable luxury for all. And Gap inspires the world to bring individuality to modern, responsibly made essentials.    

This simple idea-that we all deserve to belong, and on our own terms-is core to who we are as a company and how we make decisions. Our teamis made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet. Ready to  learn fast, create with audacity and lead boldly? Join our team.

About the Role

Incepts, manages, and develops the strategic framework & internal partnerships for the communication of Total Rewards to Gap Inc. employees, candidates, and other stakeholders and owns their holistic experience with our self-service platforms and HR Service Centers around Total Rewards

What You'll Do

• Collaborates with multiple stakeholders across Total Rewards, HR Shared Services, HR, Talent Acquisition, Corporate Communications, and Equality & Belonging to plan, develop, and cross collaborate on Total Rewards Communications and experience access points around them.
• Conduit to Corporate Communications & HR Shared Services for Total Rewards Team, proactively identifying best times & method to communicate and ensuring a consistent high-quality experience with our Service Centers around them. Advocates for Total Rewards contenteview in communications & employee experience initiatives not incepted by the Total Rewards team
• Project manages the active maintenance and creation of Total Rewards on-going live existing program collateral (i.e. plan documents), content (i.e. e-learnings), ad hoc campaigns, and service center documentation (i.e. call center scripts)
• Partners with the Total Rewards Analytics Team to continuously evaluate effectiveness of communications campaigns/on-going collateral & service centers. Pilots adjustments & new mechanisms to improve on them.
• Develops strategy for 360 degrees communications ensuring consistent, timely, and high-quality but scalable responses on multiple stakeholder inquiries/feedback on Total Rewards
• Owns the consistent voice, tone, and high-quality of Total Rewards communications, ensuring alignment with Gap Inc.'s Employment Brand tenants.

Who You Are

• 5/7+ years of experience in HR Communications and employee experience via shared service centers (experience with Total Rewards a plus)
• Specific Focus Areas: Employee Communications, Process Development, Project Management, Cross-functional engagement
• Must have excellent partnership building, influencing, and project management abilities
• Building of strong reciprocal organizational relationships through 1:1 frequent connections critical for success
• Independent and self-directed; prioritizes project work and immediate needs of business partners
• Excellent verbal and written communication skills; ability to explain and defend a point of view
• Ability to create and polish content from raw drafts or bullet points
• User experience focused, considers combination of experiences from all access points
• Ability to story tell on complex subjects simplistically, concisely and effectively
• Ability to translate desired end user experience into scalable processes
• Commitment to providing excellent customer service to business partners; ability to collaborate within and outside the team
• Ability to work well with others in a fast-paced, team environment under general supervision
• Identifies and solves problems creatively; ability to think beyond immediate consequences
• Flexibility to work in situations where there is no unique, correct answer
• Ability to execute complex campaigns and projects with broadly defined objectives
• Apply independent judgment with follow-up to business partners to determine the direction of assignments
• Advance Microsoft PowerPoint, Publisher, Adobe DC Pro, and Word skills a very strong asset

Benefits at Gap Inc.

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
• One of the most competitive Paid Time Off plans in the industry.*
• Employees can take up to five "on the clock" hours each month to volunteer at a charity of their choice.*
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay.*
• Employee stock purchase plan.*
• Medical, dental, vision and life insurance.*
• See more of the benefits we offer.

*For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. This year, we've been named as one of the Best Places to Work by the Human Rights Campaign for the seventeenth consecutive year and have been included in the 2021 Bloomberg Gender-Equality Index for the fourth year in a row.