Head of Sales, Styling, and Customer Experience
Do you love distinctive jewelry?
Do you think people’s lives are better when they are wearing beautiful things?
Do you want to help women celebrate moments in their lives?
WHO WE ARE
We are At Present, the new home for emerging designer jewelry.
At Present curates the most interesting, high-integrity jewelry crafted by extraordinary independent designers. We help stylish women discover unique pieces by telling the stories behind trends, collections, and designers.
WHAT WE’RE LOOKING FOR
We are looking for a Head of Sales, Styling & Customer Experience to join our team. Reporting to the Co-Founder + CEO, this role is an exciting opportunity to scale sales and customer service at a fast-growing fine jewelry startup. This role is perfect for someone interested in sales, operations and customer service and will be a combination of team building and individual contribution.
Ideal candidates are entrepreneurially-minded self-starters with a demonstrated passion for beautiful design. The At Present team thrives on finding solutions to ambiguous problems, loves to dive in and learn in a fast-paced environment and is considerate of one another. Interested candidates should work well in a flat organization and excel at communicating with individuals across a diverse range of disciplines.
WHAT WE WANT YOU TO DO
- Build and manage an internal digital sales and styling team.
- Cultivate relationships with external personal shoppers, stylists, and influencers.
- Help customers create unique looks, celebrate moments in their lives, and deepen their love for unique jewelry.
- Deepen relationships with our best customers and cultivate new clientele.
- Own day to day customer service questions and requests from all channels: social media, email, live chat, telephone, SMS. Questions may be about the product or order purchasing process.
- Drive strategies to improve customer satisfaction.
- Understand end-to-end buying experience for customers and build strategies to improve the experience continuously.
WHAT WE WANT TO SEE
- Sales, support, styling, or customer success experience
- Experience cultivating high-end customer relationships
- Extraordinary organizational skills and attention to detail
- Strong internal and external communication skills
- Willingness to try new things
HOW TO BE SUCCESSFUL
- Love of jewelry, fashion and style.
- You don’t need previous jewelry industry experience, but jewelry should make your heart sing.
- Appreciate independent jewelry designers and eager to help expand their reach.
- Comfort in a fast-moving, ever-changing start-up environment.
- You will be doing something different every day and every month. Guaranteed.
- Ability to move quickly without sacrificing quality.
- Do great work quickly with incomplete information.
- Entrepreneurial spirit and can-do attitude
- Comfortable working with ambiguity
- Technical problem solver
- Highly motivated, resourceful, with the ability to prioritize and manage multiple projects simultaneously
- Strong attention to detail and organization
Location: Flexible. We currently have teams in Dallas, New York, and Seattle.
Experience: 5+ years
At Present is a rapidly growing online platform for discovering unique designer jewelry. Since we launched in August 2020, thousands of women have purchased millions of dollars of jewelry from over 50 independent designers. Backed by MasterClass Founder + CEO David Rogier, former Neiman Marcus CEO Karen Katz, senior leaders from Stripe, Airbnb, Rover, and Convoy, and the most successful retailers, manufacturers, and diamond dealers in the jewelry industry, the company curates the most exciting jewelry from emerging designers and brings it to life through rich imagery and storytelling. While the founders are based in Seattle and New York City, the team is spread out virtually across the country. We offer a competitive package of compensation and benefits as well as the opportunity to help build something extraordinary from the ground up.