Specialist, Community Engagement - 11215 Metro Pkwy

With approximately 1,300 boutiques and outlets throughout the U.S., as well as an online presence for each of our brands, it takes sophisticated technology, resources and infrastructure to ensure the continued success of our businesses. From finance and accounting to technology and merchandising careers, we have diverse opportunities available for talented professionals to join our team of nearly 16,000 associates who share our commitment to excellence.

POSITION OBJECTIVE:



This position is responsible for day-to-day community engagement activities.

FUNCTIONAL RESPONSIBILITIES:

• Engages with customers on social platforms, including mentions of the brand and consumers talking about the products we sell.
• Implements social campaigns to align with marketing strategies.
• Assists in surprise & delight activations, including identifying candidates and outreach to individuals.
• Creates engaging text, image and video content as a response to increase the loyal, online community.
• Responds to customer comments and customer inquiries in a timely manner.
• Responds to influencer and talent partners across the channels and works closely with influencer/talent teams to communicate sentiment and feedback.
• Flags post issues while monitoring accounts.
• Finds usable UGC that fits within the brand aesthetic for Chico's, WHBM and Soma.
• Utilizes social listening tools to monitor product launches, PR related news/issues, crisis and more.
• Creates listening reports on a weekly basis.
• Follows Company and brand policies, procedures and guidelines relating to Social Marketing.
• Monitors all Chico's FAS and Brand Pages Social Networking sites.
• Uses technology tools as directed and within established guidelines.
• Maintains confidentiality of the organization's customers and data.
• Other duties as assigned.

QUALIFICATIONS:

• Bachelor's degree in marketing, public relations, communications or journalism required
• 1-2+ years of customer service, social media or communications experience
• Excellent verbal and written communication
• Strong computer proficiency in Microsoft Office products
• Outstanding interpersonal and relationship building skills
• Ability to quickly and accurately multi-task in a fast-paced environment
• Ability to organize and communicate information clearly
• Ability to work flex schedule to meet business needs, including night and weekends when applicable

Chico's FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.

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