Fraud Analyst - FARFETCH

Location
PT Porto
Posted
19 May 2022
Closes
07 Jun 2022
Ref
295ff70b-2d8e-4373-b20e-9da5f63000c2
Function
Operations
Level
Manager
Hours
Full Time
FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers.

We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone. We are FARFETCH for All.

OPERATIONS

We're passionate about operational excellence, acting with our customers and partners always in our heart. Covering the entire order journey, we create our online content, secure payments and fraud process compliance, ensure order fulfilment and delivery, while providing customer and partner care. In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world.

PORTO

Our Porto office is located in Portugal's vibrant second city, known for its history and its creative yet cosy environment. You can have an informal meeting in the treehouse or play the piano during your lunch break!

THE ROLE

Reporting to the Fraud Operations Lead, you will be responsible for executing the activities and processes for preventing fraud and financial loss, while minimizing the friction we deliver to our customers. You will use a variety of tools and internal and external data sources to do this effectively as possible across all geographies and business units.

WHAT YOU'LL DO

    • You'll analyze high-risk transactions, screening for fraud indicators;
    • Compile evidence to defend what we believe are false fraud claims with financial institutions;
    • Assure that the customers (internal and external) get the best possible service when a detailed customer check is necessary;
    • Review and work proactively on effective new procedures and methods that reduce the need for customer friction or document requests in our fraud review processes;
    • Execute and improve multi-departmental procedures to achieve the better results between Customer Operations, Customer Service, Security, Account Managers and more;
    • Continuously improve our KPIs in the area of chargeback losses, accuracy rates, order approval time and more, while meeting our SLAs across the platform.


WHO YOU ARE

    • Experienced in an e-commerce fraud or risk area;
    • Fluent in English;
    • Detailed-oriented - you can spot the clues that point to developing trends;
    • Proactive and have a never give up attitude when solving problems;
    • Capable of working under pressure in a busy environment;
    • A strong collaborator that can both share ideas and learn from others;
    • Fun to work with!


REWARDS & BENEFITS

    • Health insurance for the whole family, flexible working environment and well-being support and tools
    • Extra days off, sabbatical program and days for you to give back for the community
    • Training opportunities and free access to Udemy
    • Flexible benefits program
    • FARFETCH Equity plan


EQUAL OPPORTUNITIES STATEMENT

    • FARFETCH is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. We continue to build our consciously inclusive culture as part of our Positively FARFETCH strategy throughout our business, partnerships and communities.


The Fraud Operations team's mission is to protect our customers and reduce risk on the Farfetch Platform, while contributing to the growth of our business.${description2}

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