IT Business Analyst - CRM & Marketing
- Recruiter
- Tiffany & Co.
- Location
- Parsippany, New Jersey, United States
- Posted
- 19 May 2022
- Closes
- 20 May 2022
- Ref
- 53650
- Function
- Technology
- Level
- Manager
- Hours
- Full Time
Tiffany & Co. is currently seeking a Business Analyst to support our CRM and Marketing initiatives in Parsippany NJ.
Business And Systems Analysis
Agile/Scrum Management
Application Support
Quality Assurance
Responsibilities:
Qualifications:
Preferred:
Business And Systems Analysis
- Elicit, analyze and document requirements for both new and existing applications to support Tiffany CRM & Marketing roadmap.
- The Business Analyst will conduct requirements-gathering, impact analysis, Gap analysis and document user stories, use cases, As-is and To-be processes/workflows, business rules to support business needs.
- Closely partner with technical architects, and Development team to detail Technical Specifications - integration mapping, any configurations documents as needed.
- Develop a deep knowledge of supported business areas, IT applications, and enterprise integrations.
- Assist in administering Salesforce Sales & Service, Adobe Campaign and other legacy applications, and processes to ensure system integrity.
- Drive the resolution of issues identified during the analysis, design, and testing phases.
- Coordinate change management activities for improvements track for applications.
Agile/Scrum Management
- Lead backlog for multiple projects, follow-through on all assigned features/user stories to ensure they are ready for release within the allotted sprint within JIRA (Atlassian).
Application Support
- Investigate, analyze, and prioritize any problem tickets within Service now as part of IT maintenance and any improvement efforts. This will include application maintenance activities with external vendors Salesforce, Adobe Campaign, JRNI.
- Assist in review of any knowledge articles, support documentation with the maintenance team.
Quality Assurance
- Conduct functional testing where needed to validate stories across sprint cycles to ensure requirements are implemented accurately.
- Perform any regression tests and participate in Integration Testing and User Acceptance Testing (UAT).
- Support business stakeholders during User Acceptance Testing phase - Test Scenarios, Test data, Defect management by Triaging issues.
Responsibilities:
- Partnering closely with the Business/product and technical teams and ensuring there is alignment between all teams on the solution for any major, minor as well as maintenance releases for CRM & Marketing applications.
- Coordinate configurations, upgrades, new features/releases.
- Coordinate problem management, ensuring all steps during a production issue are being addressed. Evaluate documented resolutions and analyze trends for ways to prevent repeated future problems.
- Lead knowledge transfer sessions to maintenance team for any improvements for major and minor releases.
- Continually improve personal knowledge and skills relevant to IT applications, current enterprise application architecture and integrations (Technical and functional).
Qualifications:
- Bachelor's degree and/or relevant experience
- 2+years of experience in an IT Business Analyst role
- Strong experience in CRM & Marketing business processes
- Hands-on experience across Salesforce Service and Sales Cloud
- Proven understanding of the Salesforce platform functional and technical capabilities
- Hands- on experience with Salesforce Administration configuration and declarative practices
- Understanding of triggers, flows and Apex code
- Proficiency in databases, SQL, HTML, XML, JIRA and Confluence is vital
- Proven experience detailing use cases and stories
- Strong understanding of SDLC, Agile methodologies, release management and CI/CD
- Excellent analytical ability and ability to investigate and analyze data with appropriate tools
- Very solid ability to multitask and prioritization
Preferred:
- 2+ years of Agile and SDLC experience
- Knowledge of Adobe Campaign and Salesforce Marketing Cloud
- Experience with Global & Luxury Brands