Lead Clarification & Product Processing (all genders)

Recruiter
Zalando
Location
Berlin
Posted
19 May 2022
Closes
24 Jul 2022
Ref
4242662
Level
Manager
THE ROLE & THE TEAM
As Lead Clarification Management (all genders) you will be responsible for all clarification cases in Zalando Lounge Content Solutions team. You will be responsible for guiding, inspiring and engaging your team. Furthermore, you will take over the team development and ensure that all processes and facilities enable the team to continuously improve the existing processes.
INCLUSIVE BY DESIGN
At Zalando, our vision is to be the starting point for fashion - one that is inclusive by design. We only assess candidates based on qualifications, merit, and business needs. We welcome applications from people of all gender identities, sexual orientations, personal expressions, racial identities, ethnicities, religious beliefs, and disability statuses. We only want to know why you're great for this role, so please avoid including your picture, age, and marital status in your CV as well.

We want to provide you with a great candidate experience. Please feel free to inform us of any accommodations you may need, so we can best support and assist you throughout the hiring process.

do.BETTER - our diversity & inclusion strategy: https://corporate.zalando.com/en/diversity-inclusion

Our employee resource groups: https://corporate.zalando.com/en/diversity-inclusion/our-employee-resource-groups
WHY YOU SHOULD BE INTERESTED
  • You lead a team with around 10 people that will be responsible for clarification cases, product processing and outbound as part of the Operations Team in Zalando Lounge Content Solutions.
  • All processes and ways of working will be driven and continuously reviewed by you and your team
  • It is your responsibility to ensure a smooth daily routine for the team
  • You independently identify, develop and manage new projects for constant quality improvement
  • You know how to achieve a high level of motivation among team members and at the same time achieve constant capacity utilization
  • In close cooperation with the other team leaders in production, such as the inbound, photo studio, content or campaign management, you guarantee the completion of the campaigns at the highest level
  • Together with product management and IT, you are constantly improving our internal IT systems
  • Passionate about promoting inclusive culture practices and processes that are models for others
WE'D LOVE TO MEET YOU IF
  • You have successfully earned a degree in Business Administration or Logistics and have sufficient experience in a similar field. You bring 3 to 5 years work experience and at least two years in leading and developing a team.
  • You have experience in managing medium-sized projects with different stakeholders and delivering measurable improvement (new processes, people topics, etc.)
  • You have high level of initiative and inspiration with your innovative, entrepreneurial mindset
  • You critically question existing processes and independently look for alternative solutions
  • You enjoy working in a fast-changing, international environment. You are a dedicated team player, open, positive, flexible and professional; you are able to maintain team spirit and be a true role model.
  • You have excellent written and verbal communication skills in German and English

ZALANDO BENEFITS
Career Development
  • We offer peer-to-peer performance reviews twice a year
  • Learn and develop through our extensive Zalando training platform
  • Join regular all-hands, team meetings, Q&A-sessions, and quarterly anonymous employee surveys to ask your questions and provide your feedback
  • Support from an international team of experts; mentoring and professional development opportunities

Wellbeing
  • 2 days paid leave per year for volunteering
  • Minimum of 27 holiday days per calendar year
  • Online sports courses, wellbeing, and nutrition advice offered by Humanoo personal wellbeing coach app
  • Mental wellbeing support by our Employee Assistance Program and professional consultants to help you find health resources

Flexibility
  • Flexible working hours
  • Relocation assistance available - subject to prior agreement
  • If you work from an office in your role, a choice of office equipment to be delivered to you, to support you working from home due to COVID-19 safety

Financial
  • Access to the employee shares program
  • 40% shopping discount on products shipped and sold by Zalando, and 30% discount on Zalando Lounge
  • Discounts from a wide range of external partners

Family
  • Employee parents' forums and employee resource group
  • Supported transition into and out of parental leave, with a buddy and re-onboarding plan
  • 3 fully-paid child sick days per year
  • Free counselling, assistance, and referral service for all matters concerning yourself and your family via the Fürstenberg Institute

We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.
ABOUT ZALANDO
It's the perfect time to join Zalando on our journey, from being a pioneer in the world of e-commerce, to the starting point for fashion in Europe. We connect customers, brands, and partners across 23 markets.

Help us drive digital and sustainable solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to more than 46 million active customers through a team of diverse skill-sets, cultural backgrounds, and interests.

Our values: https://jobs.zalando.com/en/our-founding-mindset

do.More - our sustainability strategy: https://corporate.zalando.com/en/sustainability

Follow us on Instagram: instagram.com/insidezalando
ABOUT ZALANDO LOUNGE
Zalando Lounge is an online shopping club for fashion and lifestyle products in 14 European countries. We offer our members daily, time-limited sale campaigns with discounts of up to 75% off the recommended retail price. However, Zalando Lounge is so much more than discounts. Our strength lies in our focus on fashion: from sought-after labels to niche brands, from famous international names to trendy luxury brands, we make sure to meet the fashion taste of all our customers, who are always on the hunt for the best products at the best prices. Working with our brand partners, we're pioneering innovative supply-chain and production processes and offer them an impactful and smart solution, creating a new way to shop for fashion - and a new way to sell it.

https://www.zalando-lounge.de

Please note that all applications must be completed using the online form - we do not accept applications via email.

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