Communications Manager - Retail North America

Ralph Lauren
Nutley, New Jersey, United States
20 May 2022
13 Sep 2022
Company Description
Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands. At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

Position Overview
The Store Operations Manager - Communications / Field supports and enables the field business model through operational initiatives that maximize productivity and improve the customer store experience, while providing the highest level of customer service to the field and home office. This position is directly responsible for managing complex priority projects, leading implementation and performance management of all Field Meetings, conducting diagnostic work to identify needs, analyzing findings, reporting analysis and recommendations, developing creative solutions, implementing strategies and leading cross-functional teams. Creating content with various creative tools.

Essential Duties & Responsibilities

* Create, implement and maintain organizational systems that focus on the highest level of efficiency.
• Routine review of needed changes to operational daily processes. Assess need to update efficiency of daily activities and reporting.
• Primary support for Field Meetings - scheduling, creating content, delivering a highly engaging meeting in partnership with SVP
• Contribute to the review and resolution of daily/weekly/monthly RL Central tickets. Audit issues routinely and address repeat issues.
• Prepare and edit communications, presentations and other documents
• Conduct research, collect and analyze data to prepare reports and documents
• Special assignments as assigned to enable Stores / Store Communications overall functionality.
• Assess business risks and make strategic and timely decisions that positively impact the business and align with divisional and company goals
• Prepare budgets, track costs, forecast additional expenses and identify efficiencies
• Manage and prioritize projects in accordance with set budget

• Manage other projects as assigned to enable the customer and employee experience
• Manage and maintain executives' schedules, appointments and travel arrangements
* Work directly with SVP to on key projects

Experience, Skills & Knowledge
Excellent project management skills, including planning, execution and follow up skills · Ability to develop and execute systems and processes to a storeline audience · Strong analytical, conceptual and technical skills; ability to understand systems and reporting · Excellent time management skills and ability to handle multiple demands and competing priorities successfully · Strong communication skills (listening, written, verbal, facilitation) and the ability to interact with all levels of management · Excellent professional and interpersonal skills, including the ability to interface with all levels of management · Must display a high level of leadership, innovation and able to be solution oriented when approaching projects, tasks and deadlines · Must have a strong sense of urgency with demonstrated ability to work independently and make effective well thought out decisions. · Demonstrated ability to be resourceful, creative and time sensitive when faced with multiple demands and challenging deadlines · Must be able to travel · Must be able to work various hours depending on project scope and needs
* Excellent/Advanced Excel skills; strong Word, Excel, Access, Outlook, Adobe Suite, Canva, Illustrator

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