Manager, Consumer Insights- PVH Corp.

New York, New York, United States of America
21 May 2022
12 Sep 2022
Full Time

In an industry characterized by unprecedented change, significant shifts in consumer behavior, and the rise of innovative technologies, PVH has seized upon the opportunity to become a more customer-centric and data-driven organization. To fuel this transformation, PVH has made significant investments in people and technology to integrate consumer and market data into our go-to-market and strategic processes. Members of the Consumer & Marketplace Insights (CMI) team advance thought leadership and organizational capability across our brands (Calvin Klein, Tommy Hilfiger, Warner's, True & Co.) as well as help identify the business- and brand-building opportunities that will enable and fuel our continued growth.


As the Manager, Consumer Insights you will act as the voice of the consumer by translating consumer insights into actionable strategies to inform brand, product, merchandising, distribution and marketing strategies for Calvin Klein Global and PVH North America (including Tommy Hilfiger, Warner's, True & Co.).


  • Lead and independently manage various qualitative, quantitative projects in house, from writing briefs and selecting methodologies to authoring and presenting final reports.
  • Manage the internal development and execution of proprietary surveys including, but not limited to: drafting, programming, QA, sample procurement, fielding, monitoring, data cleaning, analysis and reporting.
  • Manage the internal development of qualitative projects including discussion guide development, moderation, analysis and synthesis of key insights, and storytelling.
  • Build and maintain relationships with external vendors and effectively collaborate with them in order to successfully complete and deliver insights projects.
  • Develop strong relationships with cross-functional partners in strategy, marketing, product development, merchandising and retail to help advocate for consumer-centric decision-making.
  • Collaborate with external vendors and the European Consumer Insights team to oversee execution and reporting of the Calvin Klein global brand health tracking programs.
  • Proactively identify and evaluate new resources and vendors that support more nimble consumer insights capabilities.
  • Manage two Consumer Insight analysts and oversee their involvement in research projects and career development.



  • 4-7 years of experience in consumer research, preferably in the fashion/retail industry. Previous work experience at a research vendor or consulting firm a plus.
  • Software familiarity
    • Experience with survey programming tools such as Alchemer and Alida, and data analysis and visualization tools such as MarketSight
    • Microsoft Excel, PowerPoint, Teams


University degree, preferably in Business, Economics, Statistics, Marketing or related field

  • Deep understanding of diverse research methodologies and how they can be applied to answer business questions and uncover actionable insights
  • Strong interest- in psychology, sociology, behavioral economics and the fashion/retail industry
  • Comfortable working in a fast-paced and ever-changing environment.
  • Excellent project management skills, able to manage and own multiple work streams with confidence and strong attention to detail.
  • Strong analytical and communication skills, with the ability to identify 'the story' from the data and communicate that story in a way that drives business strategy forward
  • Self-motivated and resourceful, positive and solution-oriented
  • Team player; ability to work effectively with different stakeholders and team members in a proactive manner
  • Strong sense of curiosity, comfortable with expressing your point of view



PVH Corp. or its subsidiary ("PVH") is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications, consistent with applicable law and without regard to race, color, sex, gender identity or expression, age, religion, creed, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law. In addition to complying with all applicable laws, PVH also has a strong corporate commitment to inclusion, diversity and to ensuring that all current and future PVH associates are compensated solely on job-related factors such as skill, ability, educational background, work quality, experience and potential. To achieve these goals, across the United States and its territories, PVH prohibits any PVH employee, agent or representative from requesting or otherwise considering any job applicant's current or prior wages, salary or other compensation information in connection with the hiring process. Accordingly, applicants are asked not to disclose this salary history information to PVH

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