Senior User Researcher (mixed methods with quantitative focus) - Zalando Lounge (all genders)

23 May 2022
20 Jun 2022
As a Zalando User Researcher, you will support product ideation and optimization through evaluative and generative research. You ensure that bad ideas fail early - and you inspire colleagues to iterate good ideas into great solutions.

You will impact a wide variety of products - from startup ventures to B2B solutions - in addition to Europe's largest fashion portal. You will study a diverse range of customers, including high-profile fashion brands, style bloggers, internal users of enterprise software, and approximately 46 million consumers served by our flagship product.

Zalando's Product Insights and design community teams employs an evolving mix of traditional user-centered methodologies, Lean UX practices, and design thinking. Researchers work closely with designers and product managers to build the right solutions. User researchers at Zalando collaborate with our product designers, Product Managers, and the rest of the community to determine what features to build, how they should behave, and incoming projects' priorities. To be most effective, we also build strong relationships with other internal teams. With market research, business intelligence, and product analytics, we ensure a holistic 360┬░ understanding of customer needs and behaviors.


At Zalando, our vision is to be the starting point for fashion - one that is inclusive by design. We only assess candidates based on qualifications, merit, and business needs. We welcome applications from people of all gender identities, sexual orientations, personal expressions, racial identities, ethnicities, religious beliefs, and disability statuses. We only want to know why you're great for this role, so please avoid including your picture, age, and marital status in your CV as well.

We want to provide you with a great candidate experience. Please feel free to inform us of any accommodations you may need, so we can best support and assist you throughout the hiring process.

do.BETTER - our diversity & inclusion strategy:
Our employee resource groups:

  • Join us as the fourth member of Zalando Lounge's User Research team in Customer-Facing Applications.
  • You're a mixed-methods researcher, highly data-literate and experienced with online survey design as well as quantitative and qualitative data analysis, using your data visualisation and storytelling skills to report findings.
  • Broadcast the voices of our customers within Lounge by growing and steering our Onsite Research function.
  • Sharpen your qualitative research skills in a supportive small team environment.
  • Shape the research culture within Lounge by working closely with design, product analytics, and product management colleagues, and developing research processes and practices within the team.


To land this job, you show and explain research artefacts from various stages of the product development process that illustrate your ability to deliver actionable user insights.
  • Communication. Your stellar storytelling skills allow you to deliver customer insights straight to your stakeholders' hearts and brains. You're a seasoned facilitator of engaging, impactful workshops. You are fluent in English and - ideally - at least one other European language.
  • Methodology. You know when to do what, and why. You identify the key research questions, choose the best method(s), recruit the right people, lead interviews, and play a key role in synthesising and communicating insights. You have stellar quantitative and qualitative analysis skills. You master the art of creating surveys and interviews that lead to powerful insights.
  • Strategy. You have previous experience advocating for and leading strategic research initiatives and the ability to pitch research findings to director-level stakeholders.
  • Planning. You shape the research agenda. You plan and execute a wide variety of studies independently - interviews, diary studies, usability tests, surveys, workshops, etc. - across the entire product lifecycle.
  • Prioritisation. You balance high-quality research with short deadlines and highly iterative cycles.
  • Collaboration. You work in multidisciplinary, international teams.


Career Development
  • We offer peer-to-peer performance reviews twice a year
  • Learn and develop through our extensive Zalando training platform
  • Join regular all-hands, team meetings, Q&A-sessions, and quarterly anonymous employee surveys to ask your questions and provide your feedback
  • Support from an international team of experts; mentoring and professional development opportunities

  • 2 days paid leave per year for volunteering
  • Minimum of 27 holiday days per calendar year
  • Online sports courses, wellbeing, and nutrition advice offered by Humanoo personal wellbeing coach app
  • Mental wellbeing support by our Employee Assistance Program and professional consultants to help you find health resources

  • Flexible working hours
  • Relocation assistance for internationals
  • If you work from an office in your role, a choice of office equipment to be delivered to you, to support you working from home due to COVID-19 safety

  • Access to the employee shares programme
  • 40% shopping discount on products shipped and sold by Zalando, and 30% discount on Zalando Lounge
  • Discounts from a wide range of external partners

  • Employee parents' forums and employee resource group
  • Supported transition into and out of parental leave, with a buddy and re-onboarding plan
  • 3 fully-paid child sick days per year
  • Free counselling, assistance, and referral service for all matters concerning yourself and your family via the F├╝rstenberg Institute


It's the perfect time to join Zalando on our journey from pioneer in the world of e-commerce to the most innovative fashion platform in Europe. We connect customers, brands and partners across 23 markets. Help us drive digital and sustainable solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to more than 46 million active customers.

As Team Lead in Profile and Personalisation, you'll have the potential to have a huge impact. For your team, for the way we design products, and for the way our entire business uses data. If that would make you excited to come to work every day, we'd love to hear from you.

We want to make sure your application reaches us safely so please apply using only the online form as we regret that we cannot accept applications via email.

Similar jobs

More searches like this

Similar jobs