Account Manager

Karla Otto
Munich (Stadt), Bayern (DE)
24 May 2022
24 Jun 2022



Account Managers take on responsibility for the day to day management of their accounts.  The role requires more client contact and also relies on the relationships built previously to ensure that clients are getting the best return on investment.  Line management responsibilities, mentoring and acting as a role model to the team also form an integral part of the Account Manager role.


Key areas of responsibility are:

  • Day to day client management including direct client contact, demonstrating maturity, professionalism and client awareness
  • Ability and confidence to lead both internal and external client meetings and calls
  • Provide direct line-management, mentoring and sign off for work generated by AAs and ACs
  • Responsible for supporting the AAs and ACs in running an efficient sample trafficking process, sets expectations, provides reports and analysis, ensures attendance at inventory meetings and escalates challenges to service and potential solutions to their senior team
  • Forge links with global offices and other divisions that support client uptake of other services and the use of other Karla Otto offices – think globally and horizontally to improve results for the brand and clients
  • Build relationships with counterparts at relevant media outlets to gain coverage and utilise relationships to effectively secure results
  • Work with Directors to monitor brand advertising partners and identify where brand targets are not being achieved, identify solutions and deliver results
  • Demonstrate knowledge of Karla Otto’s place in wider commercial environment and can articulate this to junior members of the team to support them with their understanding and with client to analyze landscape
  • Take ownership for an agreed element of client strategy and contribute towards the wider overall plan demonstrating industry knowledge and creative thinking
  • Support with client pitches demonstrating confidence, market insight and a strong representation of the Karla Otto brand
  • Identify opportunities to integrate other Karla Otto services into existing client scope of work and coordinate with the senior team to pitch add-ons appropriately
  • Demonstrate emotional intelligence both internally and externally to ensure that sensible decision making takes place when faced with challenging situations, and reasons for the decision are articulated with clear rationale
  • Recruitment and development of junior team members
  • Foster positive working relationships with other teams: events, digital and logistics, contributing to improving efficiencies and creating collaborative working relationships
  • Oversee junior team with administrative tasks such as assisting with booking travel for Director, Press and Clients as needed, internal reports and filings etc.




  • Experience as an Account Assistant & Account Coordinator/Executive
  • Interest in culture, arts, fashion and lifestyle 
  • Overseeing the monitoring and sharing of coverage across print, online and social media
  • Enthusiasm and motivation to attend industry events
  • Strong top-tier relationships with press and industry peers
  • Well-developed stakeholder management skills
  • Considerate of wider business environment and activities
  • Strong communication skills (both written and verbal), research, and organisation skills
  • Ability to work under pressure to meet deadlines and prioritise in a fast paced environment
  • Confidence to make suggestions, bring ideas to the wider team that focuses on client experience and work alone or as part of a team
  • High level of attention to detail and the ability to present and interpret quantitative and qualitative data
  • Fashion show experience preferred
  • Positive attitude to challenging situations and a willingness to go above and beyond the call of duty in order to complete a project accurately and on time
  • Highly motivated and enthusiastic
  • Proven negotiation and influencing skills
  • Strong work ethic
  • Must be efficient in Outlook, Excel, PowerPoint and Fashion GPS

More searches like this