Collections Professional

Tiffany & Co.
Parsippany, New Jersey, United States
24 May 2022
07 Jul 2022
Full Time
The Collections Professional is responsible for the collection of outstanding receivables for Retail and Business accounts. Skilled in handling early stage delinquency issues that require strong negioation skills, skip tracing, and a strong understanding of customer debt strcutures and credit files. Work closely with other departments to resolve account issues, identify risk and increase timely payments.

*This position is in-person at our Parsippany, NJ location. Currently working a hybrid schedule.

  • Mitigate risk and potential financial loss to the company by actively contacting early-stage, past due customers for Retail and Business channels.
  • Validate, through direct customer contact, reasons for delinquency and to secure payment in full.
  • Establish repayment plans based on a comprehensive analysis of current customer financial position, debt structure and credit file, utilizing third party tools as appropriate.
  • Educate customers on account terms and alternate payment programs and methods.
  • Develop recommendations for placement with external collection agency.
  • Adhere to Company and Federal guidelines regarding proper debt collection procedures.

Customer Relations
  • Investigate and research internal and external customer account issues, including recording required financial account adjustments as necessary.
  • Document all account actions through written communication with both internal and external customers.

  • Develop recommendations for account balance write-offs when appropriate, as supported by documented collection efforts for management review and approval.

Required Qualifications :
  • 4 year degree, preferably finance or business related
  • 2+ years previous collections experience
  • Strong verbal and written communications skills
  • Strong critical thinking and problem solving skills
  • Detail oriented and ability to multi-task
  • Analyze information (i.e./ Credit bureaus, D&B. bank and financial institutions) to substantiate decisions made with minimal supervision
  • Ability to use web based applications and internet tools and Microsoft office
  • Work schedule includes weekends, holidays and extended hours
  • Internally and externally customer service oriented
  • Strong collection and negotiation skills and knowledge of Fair Debt Collection Practices Act

Preferred Qualifications:
  • PC Proficient
  • Utilization of Opus, JDE and First Data
  • Basic accounting knowledge
  • Familiarity with reading financial reports

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