PVH Showroom Supervisor, 12 Month FTC (Tommy Hilfiger & Calvin Klein)

London, United Kingdom
25 May 2022
06 Sep 2022
Full Time
About PVH

With a history going back over 130 years, PVH has excelled at growing brands and businesses with rich American heritages, becoming one of the largest global apparel companies. We have over 30,000 associates operating in over 40 countries with over $8 billion in revenues.

Founded in 1968 and acquired by PVH Corp. in 2003, Calvin Klein is a global lifestyle brand that exemplifies bold, progressive ideals and a seductive, and often minimal, aesthetic. We seek to thrill and inspire our audience while using provocative imagery and striking designs to ignite the senses. We strive to make a positive impact on the world. We inspire passion in our people. We embody authenticity and embrace individuality.

Tommy Hilfiger is one of the world's leading designer lifestyle brands, internationally recognized for celebrating the essence of "classic American cool" style. Founded in 1985, Tommy Hilfiger was acquired by PVH Corp. in 2010. We engage consumers through 360° marketing campaigns, innovative events, exciting collaborations and brand partnerships, and work with some of the biggest names from the world of Fashion, Art, Music and Entertainment.


An exciting opportunity to join the Facilities team in a fast-paced dynamic role, the Showroom Manager will work closely with the Facilities team to ensure the Showroom and Office maintain a high standard at all times, delivering outstanding customer service to our colleagues and visitors.

Responsibilities include:
  • Managing a team of five to organise and maintain the showrooms for customer appointments to an exceptionally high standard.
  • Building and maintaining effective relationships with senior stakeholders; understanding seasonal requirements, ensuring the team are equipped and ready to support the business needs.
  • Being the main point of contact for events and bookings within the showrooms and managing the process.
  • Managing Boardroom meetings, and supporting the EA of Leadership team with any requirements.
  • Supporting with diary management and arranging appointments for the Sales Teams.
  • Managing previous season pack down is effectively completed and new season set up is accomplished.
  • Recruiting, developing and retaining talent across the team.
  • Setting and communicating clear goals and expectations to the team.
  • Encouraging a culture of respect and encouraging feedback both to praise and to upgrade standards.
  • Completing a daily checklist to ensure the maintenance of Showroom front and back of house standards, reporting any issues to facilities, IT, hospitality and cleaning when needed.
  • Managing cross functional collaboration and managing communication to ensure deadlines are met and creating a critical path.
  • Health & Safety - Managing of contractors and coordinating any maintenance requirements of the showroom. Responsible for communicating Fire Safety & Evacuation routes.
  • Managing and maintaining the budgets for the showroom requirements and catering.
  • Managing the recruitment budget, approving how and when costs are spent in accordance to business needs.
  • Reporting, analysing and delivering data to the senior team to form new budgets for the forthcoming year in line with headcount growth for associate events.
  • Managing weekly 1-1's with Showroom team to check in on work progress and to coach on personal growth and development within the role.
  • Establishing strong client relationships and providing 360 support to sales during selling season and understanding the needs of the frequent key account customers.
  • Supporting the wider facilities team with other projects and collaborate daily.
  • Being the Key holder for the head office.
  • Managing the showroom team and their rotas.
  • Managing the showroom calendar and seasonal requirements/ moves, ensuring timelines are met and supported by additional departments/stakeholders in an efficient manner.
  • Ensuring the company culture and values are reflected in both attraction and selection tools, and candidate experience.
  • Ensuring the company culture and values are carried out as an integral Showroom brand ambassador.
  • Ensuring that Region North's needs and expectations are considered and best practices are shared with other countries when required.

About YOU
  • You'll have strong experience managing a fast paced dynamic team
  • You'll have previous experience of showroom or event catering management
  • You'll have experience of developing and promoting team members
  • You'll have ideally worked within a fast paced retail/fashion/ Catering/Showroom or office environment.
  • You'll be an inspiring leader, with an ability to build, manage and engage teams
  • You'll have strong stakeholder management skills and the ability to build relationships with ease
  • You'll be a commercially astute and confident decision maker, communicating with impact across all levels.
  • You'll be skilled in strategy , time critical, proactive but also reactive in high pressured environments
  • Experienced but not essential in working with VIP's
  • Environment interchangeable to suit event or business requirements


At PVH, we understand that the success of our organisation is directly related to our hardworking and dedicated associates who contribute their time and talents to help make our Company the success it is. That is why we are committed to providing a competitive and comprehensive benefits program that offers the protection, peace of mind and flexibility designed to support our associates - both at home and at work.

Benefits include:
  • Up to 65% off CK and TH Retail Purchases
  • 25 days holiday (plus bank holidays)
  • Competitive pension plan
  • Life insurance cover
  • Corporate discount on Dental Insurance
  • Health cash plan
  • Competitive bonus scheme
  • Flexi hours

PVH Europe and our brands, TOMMY HILFIGER and CALVIN KLEIN, are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. We believe we are bettered by all forms of diversity, and take pride in working with top talent from every walk of life and corner of the world. In the spirit of inclusivity, qualified applicants will be considered without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion or sexual orientation.

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