Store Manager - Brisbane

Tiffany & Co.
Queensland, Australia
25 May 2022
08 Sep 2022
Full Time
The Blue Box.

Tiffany & Co, the name instills images of Beauty, Romance and the iconic Blue Box. It is a Symbol of Excellence. For over 183 years, Tiffany has created a legacy of exquisite designs and romantic ideals.

We have an exciting opportunity for a Store Manager to join our Tiffany Brisbane store.

Think Boldly. Lead with Passion. Be Brilliant Together. Be part of the legacy and create unique experiences for both existing and potential new clients.

Your role in the Tiffany Legacy

The Tiffany & Co. Store Manager will report to the Retail Director, QLD and look after a team of roughly 25 x staff.

Your key responsibilities will be:
  • Deepen the relationship with our customers to achieve sales plan and drive lifetime loyalty and spend
  • Identify business opportunities and implement actions to consistently achieve or exceed monthly, quarterly and annual store sales plan
  • Direct managers to drive client development activity among individual team members to cultivate new and existing clients
  • Demonstrate sales leadership by playing an active role on the sales floor and managing client relationships personally
  • Manage and motivate the team to drive business through key product pillars
  • Network within the community to curate strong co-partner relationships and initiate sales driving events
  • Elevate the in store experience by consistently delivering memorable moments
  • Ensure a continuous Guest Experience and manage the presence on the sales floor, coaching the team on the selling ceremony and ensuring the Tiffany customer experience expectations are being delivered at all times
  • Optimize hospitality and store amenities to create unique experiences
  • Take action on client feedback to improve customer service
  • Develop and execute a Talent Action Plan for the store
  • Accurately assess capabilities and build robust development plans to grow talent at all levels and assist career growth
  • Continuously encourage, coach, and provide qualitative feedback, utilizing reward and recognition as well as performance management process to improve team engagement and performance

  • Minimum of 7-10 years of sales management experience in retail or luxury retail
  • Proven track record in sales generation, managing the achievement of sales goals
  • Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and penetration in market
  • Flexibility to work in various roles based on business needs (i.e., on the sales floor, operations, etc.)

Why Tiffany?
  • You will earn a very generous salary package and receive generous employee benefits
  • Lead and develop a high-performing team
  • Drive culture focused on wellbeing and growth
  • Endless career opportunities with the largest luxury group - LVMH
  • Never-ending training and upskilling opportunities
  • Great mentoring from the best in the industry

This is just the beginning.

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