Clarification Management Lead (all genders)

25 May 2022
25 Oct 2022
As Lead Clarification Management (all genders) you will be responsible for all clarification cases in Zalando Lounge Content Solutions team. You will be responsible for guiding, inspiring and engaging your team. Furthermore, you will take over the team development and ensure that all processes and facilities enable the team to continuously improve the existing processes.
At Zalando, our vision is to be inclusive by design. And this vision starts with our hiring - we do not discriminate on the basis of gender identity, sexual orientation, personal expression, ethnicity, religious belief, or disability status. You are welcome to leave out your picture, age, or marital status from your application. We only assess candidates on their qualifications and merit.

We want to provide you with a great candidate experience. Feel free to inform us of any accommodations you may need, so we can best support you throughout the hiring process.

do.BETTER - our diversity & inclusion strategy:
Our employee resource groups:
  • You lead a team with around 10 people that will be responsible for clarification cases, product processing and outbound as part of the Operations Team in Zalando Lounge Content Solutions.
  • All processes and ways of working will be driven and continuously reviewed by you and your team
  • It is your responsibility to ensure a smooth daily routine for the team
  • You independently identify, develop and manage new projects for constant quality improvement
  • You know how to achieve a high level of motivation among team members and at the same time achieve constant capacity utilization
  • In close cooperation with the other team leaders in production, such as the inbound, photo studio, content or campaign management, you guarantee the completion of the campaigns at the highest level
  • Together with product management and IT, you are constantly improving our internal IT systems
  • Passionate about promoting inclusive culture practices and processes that are models for others
  • You have successfully earned a degree in Business Administration or Logistics and have sufficient experience in a similar field. You bring 3 to 5 years work experience and at least two years in leading and developing a team.
  • You have experience in managing medium-sized projects with different stakeholders and delivering measurable improvement (new processes, people topics, etc.)
  • You have high level of initiative and inspiration with your innovative, entrepreneurial mindset
  • You critically question existing processes and independently look for alternative solutions
  • You enjoy working in a fast-changing, international environment. You are a dedicated team player, open, positive, flexible and professional; you are able to maintain team spirit and be a true role model.
  • You have excellent written and verbal communication skills in German and English

Zalando provides a range of benefits, here's an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.
  • Employee shares program
  • 40% off fashion and beauty products sold and shipped by Zalando, 30% off Zalando Lounge, discounts from external partners
  • 2 paid volunteering days a year
  • Hybrid working model, with flexible hours and up to 60% remote
  • Work from abroad for up to 30 working days a year
  • 27 days of vacation a year to start
  • Relocation assistance available (subject to prior agreement)
  • Family services, including counseling and support
  • Health and wellbeing options (including Gympass)
  • Mental health support and coaching available
It's the perfect time to join Zalando's journey, from being a pioneer in the world of e-commerce, to becoming the Starting Point for Fashion in Europe. We connect customers, brands, and partners across 25 markets.

Help us drive digital and sustainable solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to more than 49 million active customers.

Our values:

do.More - our sustainability strategy:

Follow us on Instagram:
Zalando Lounge is an online shopping club for fashion and lifestyle products in 14 European countries. We offer our members daily, time-limited sale campaigns with discounts of up to 75% off the recommended retail price. However, Zalando Lounge is so much more than discounts. Our strength lies in our focus on fashion: from sought-after labels to niche brands, from famous international names to trendy luxury brands, we make sure to meet the fashion taste of all our customers, who are always on the hunt for the best products at the best prices. Working with our brand partners, we're pioneering innovative supply-chain and production processes and offer them an impactful and smart solution, creating a new way to shop for fashion - and a new way to sell it.

Please note that all applications must be completed using the online form - we do not accept applications via email.

Similar jobs

Similar jobs