Customer Care Specialist for our Spanish Market (all genders), Zalando Lounge

Recruiter
Zalando
Location
Berlin
Posted
25 May 2022
Closes
03 Jun 2022
Ref
4272261
Function
Customer Service
Level
Manager
THE ROLE & THE TEAM
You are responsible for our Spanish speaking customers. You'll handle inquiries via telephone, email and chat about delivery, returns, payments and a lot more!

INCLUSIVE BY DESIGN
At Zalando, our vision is to be the starting point for fashion - one that is inclusive by design. We only assess candidates based on qualifications, merit, and business needs. We welcome applications from people of all gender identities, sexual orientations, personal expressions, racial identities, ethnicities, religious beliefs, and disability statuses. We only want to know why you're great for this role, so please avoid including your picture, age, and marital status in your CV as well.

We want to provide you with a great candidate experience. Please feel free to inform us of any accommodations you may need, so we can best support and assist you throughout the hiring process.

do.BETTER - our diversity & inclusion strategy: https://corporate.zalando.com/en/diversity-inclusion
Our employee resource groups: https://corporate.zalando.com/en/diversity-inclusion/our-employee-resource-groups
WHY YOU SHOULD BE INTERESTED...
  • Deliver calm and smart decisions in high-pressured situations while paying attention to detail
  • Define and solve our Spanish customers queries in a timely manner
  • Think fast and work proactively and always keep on top of things in a dynamic, fast-paced environment
WE'D LOVE TO MEET YOU IF...
  • Regardless of your background, you are customer focused and passionate about excellent customer service
  • You possess excellent knowledge of Spanish, in written and spoken form and furthermore you have strong communication skills in English
  • Focused even under pressure, you take the right conclusion from our customer's feedback and actively support the improvement of our customer service. You know your way around a computer
ZALANDO BENEFITS
  • Support from an international team of experts; mentoring and professional development opportunities
  • A detailed, fully compensated new starter training. Furthermore, you can look forward to comprehensive on the job trainings and personal development opportunities in a rapidly growing company
  • Hybrid working model with 60% remote per week
  • Opportunity to work from abroad for 30 (working) days per calendar year
  • Working time between Monday to Friday between 7 am and 8 pm in a shift system, monthly working plan 3 weeks in advance
  • 30% discount on Zalando Lounge and 40% shopping discount on products shipped and sold by Zalando
  • Supported transition into and out of parental leave, with a buddy and re-onboarding plan


ABOUT ZALANDO LOUNGE
Zalando Lounge is an online shopping club for fashion and lifestyle products in 14 countries. We offer our members daily, time-limited sale campaigns with discounts of up to 75% off the recommended retail price. Our strength lies in our focus on fashion: from sought-after labels to niche brands - we make sure to meet the fashion taste of all our customers. Working with our brand partners, we pioneer innovative supply-chain and production processes, and offer them an impactful and smart solution, creating a new way to shop for fashion - and a new way to sell it.

Please note that all applications must be completed using the online form - we do not accept applications via e-mail.

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