Working across some of the most iconic and up-and-coming womenswear brands, you are a true fashion specialist and thrive to provide excellent styling and personal shopping services to our customers.
You must have a passion for retail, driving sales and the ability to deliver high standards
This is the ideal opportunity for a confident individual, who can build a community of customers by providing exceptional personal service.
- Provide outstanding one-to-one customer service to all clients including VIP's, in line with KOIBIRD standards.
- Build and maintain a loyal clientele and be accountable for customer data collection and management.
- Demonstrate and share strong brand and market knowledge with clients.
- Provide informed styling advice, by offering KOIBIRD’s unique and exclusive product range and excite customers with personalised product edits.
- Offer a multi-channel shopping experience, ensuring a seamless and augmented service.
- Strive to achieve your personal sales targets and contribute to the overall business targets through upselling and cross selling across categories.
- Monitor customer shopping behaviour and stock performance and provide valuable feedback to store manager.
- Identify and seek potential new clients and work closely with Manager to build these relationships, suggesting new ways to engage and delight.
- Provide individualised communication techniques to ensure the best customer experience and maximize selling opportunities.
- Take initiative with performing daily store operational tasks, such as keeping the shop floor well
- presented, merchandising, stock management and deliveries.
- Work collaboratively with store management and the wider team to ensure effective and collaborative working environment.
- Have previous retail sales experience in a luxury environment
- Have an existing client database
- Demonstrate excellent knowledge of the brands we carry; always showing passion for fashion and luxury products.
- Have a passion for empowering women to look and feel their best.
- Have great interpersonal and communication skills, with the ability to deal sensitively and confidently with our customers.
- Communicate our values and brand philosophy to customers and team members alike. Act as a brand ambassador reflective of the company values and aesthetic.