Senior User Researcher (mixed methods with quantitative focus) - eveloper Experience (all genders)

26 May 2022
31 May 2022
As a member of the Zalando Builder Infrastructure User Research team, you will support the Product managers and delivery teams with user research throughout the product development cycle â€" from ideation to optimization. You are expected to set up a framework and processes that allows smooth integrations of users feedback into the continuous product development process.

Builder Infrastructure’s mission is to sustainably improve productivity and innovation of our internal builder community (Software Engineers, Data Engineers, Data Scientist, Applied Scientists and Analysts), and increase availability, reliability and cost-efficiency of our systems while pro-actively complying with regulatory and security requirements at scale. The platform and the products that we develop are for internal teams and cover the area of Developers Experience & Productivity, Cloud Infrastructure, Machine Learning Productivity and Site Reliability Engineering.

Zalando researchers (qualitative and quantitative) work closely with designers and product managers and delivery teams to solve proven â€" and meaningful â€" internal user problems. You ensure that off-target ideas fail early and inspire colleagues to iterate good ideas into great solutions.


At Zalando, our vision is to be the starting point for fashion - one that is inclusive by design. We only assess candidates based on qualifications, merit, and business needs. We welcome applications from people of all gender identities, sexual orientations, personal expressions, racial identities, ethnicities, religious beliefs, and disability statuses. We only want to know why you’re great for this role, so please avoid including your picture, age, and marital status in your CV as well.

We want to provide you with a great candidate experience. Please feel free to inform us of any accommodations you may need, so we can best support and assist you throughout the hiring process.

do.BETTER - our diversity & inclusion strategy:
Our employee resource groups:
As a user researcher, you will lead by example and raise the bar for impactful empathy.
  • Impact. Influence all steps of the product development cycle across multiple products by applying quantitative and qualitative research methods. Structure the research lifecycle, build methodological competencies and innovate our ways of working.
  • Insights. Provide great answers to outstanding questions by connecting qualitative and quantitative data. Challenge the team in finding solutions for the right problems. Follow up to make sure insights are acted on. Spread insights out beyond the core stakeholders to fuel innovation throughout the entire organization.
  • Local empathy. Understand our internal users across all business areas to best serve the common needs
  • Vision. Be the voice of the users. Develop and defend a point of view and understanding about our users to influence decisions at a strategic level.
  • Teaching. Coach, support and critique your colleagues. Train and empower designers and product managers to do substantial research themselves. Give back to the broader design community by writing and speaking about your successes and failures on our journey to making Zalando the premier place in Europe to do groundbreaking user research.
To land this job, you show and explain research artifacts from various stages of the product development process that illustrate your ability to deliver actionable user insights.
  • Communication. Your stellar storytelling skills allow you to deliver user insights straight to your stakeholders’ hearts and brains. You’re a seasoned facilitator of engaging, impactful workshops.
  • Strategy. You have previous experience advocating for and leading strategic research initiatives and the ability to pitch research findings to director-level stakeholders.
  • Planning. You shape the research agenda. You plan and execute a wide variety of studies independently â€" interviews, diary studies, usability tests, surveys, workshops, etc. â€" across the entire product lifecycle.
  • Methodology. You know when to do what, and why. You identify the key research questions, choose the best method(s), recruit the right people, lead interviews, and play a key role in synthesizing and communicating insights. You have stellar quantitative and qualitative analysis skills. You master the art of creating surveys and interviews that lead to powerful insights.
  • Prioritization. You balance high-quality research with short deadlines and highly iterative cycles.
  • Collaboration. You work in multidisciplinary, international teams.


Career Development
  • We offer peer-to-peer performance reviews twice a year
  • Learn and develop through our extensive Zalando training platform
  • Join regular all-hands, team meetings, Q&A-sessions, and quarterly anonymous employee surveys to ask your questions and provide your feedback
  • Support from an international team of experts; mentoring and professional development opportunities

  • 2 days paid leave per year for volunteering
  • Minimum of 27 holiday days per calendar year
  • Online sports courses, wellbeing, and nutrition advice offered by Humanoo personal wellbeing coach app
  • Mental wellbeing support by our Employee Assistance Program and professional consultants to help you find health resources

  • Flexible working hours
  • Relocation assistance for internationals
  • If you work from an office in your role, a choice of office equipment to be delivered to you, to support you working from home due to COVID-19 safety

  • Access to the employee shares program
  • 40% shopping discount on products shipped and sold by Zalando, and 30% discount on Zalando Lounge
  • Discounts from a wide range of external partners

  • Employee parents’ forums and employee resource group
  • Supported transition into and out of parental leave, with a buddy and re-onboarding plan
  • 3 fully-paid child sick days per year
  • Free counseling, assistance, and referral service for all matters concerning yourself and your family via the Fürstenberg Institute


It’s the perfect time to join Zalando on our journey, from being a pioneer in the world of e-commerce, to the starting point for fashion in Europe. We connect customers, brands, and partners across 23 markets.

Help us drive digital and sustainable solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to more than 46 million active customers through a team of diverse skill-sets, cultural backgrounds, and interests.

Our values:

do.More - our sustainability strategy:

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