Client Development Specialist - FARFETCH

UK London
27 May 2022
12 Sep 2022
Full Time
Disruptive, unexpected and revolutionary in our own way... Browns changed the course of retail and fashion history forever when it opened in 1970. Born in London but celebrated globally, we're the one-stop-shop for the best luxury fashion including established designers and emerging talent; renowned for our influence in fashion and style, and our innovative approach to retail and high-level service. Powered by Farfetch, we continue to disrupt the retail landscape to deliver a global luxury shopping experience of the future, championing creativity and originality.

Our people are at the heart of everything we do. Together we are here to make a difference and to spread kindness. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone.


We're a collaborative and creative team, utilising our expertise and passion in product and styling combined with state of the art technology, to deliver a truly unique and personalised shopping experiences for our clients, both in store and online.


Our two retail boutiques are located in London. Our flagship boutique is located on Brook Street in the heart of Mayfair, and comprises four stunning levels of architectural delight, a unique edit of luxury fashion, and allows for an immersive customer experience connected at all touchpoints. Our Browns East boutique is located in Shoreditch and is a real creative and artistic hub; a true gem in the local community.


You'll be responsible for growing the Browns VIC business and elevating the client experience for our most valuable clients through acquiring new VIC prospects, developing sales from retaining existing top clients to establishing new partnerships and creating bespoke events in collaboration with management and colleagues. You'll be in charge of initiatives to both engage and retain newly acquired clients

The focus will be on engaging new potential VIC and acting as an ambassador of the Browns whilst creating compelling and engaging experiences for all existing VIC to ensure optimum loyalty.

The ideal profile is someone with strong networking and client development skills, solid business acumen, a deep knowledge of fashion and the Browns brand, and a strong ambition to achieve targets. The candidate must have considerable experience working with high profile clients, be capable of developing strategies to enable the achievement of annual sales targets, and a track record of excellent teamwork and client service skills. Ideally, the candidate would have past exposure to the world of luxury personal shopping or VIC sales.


    • You will work as project lead on our International Client Development strategy. Managing all pre arrival development initiatives, Nomad activations and post engagement plans to achieve both client acquisition and financial targets
    • You will use data to profile key top tier clients, potential new clients, and their networks for quality new client acquisition, converting them into loyal clients
    • You will devise initiatives, micro customer events and experiences to drive customer engagement whilst achieving financial targets and encouraging client introductions.
    • You will act as a key stakeholder in the Partnership task force focussing on acquisition opportunities and point of contact for sharing perspective across cross-functional teams, providing data driven client feedback
    • You will work alongside our Marketing Team in the planning and execution of B2B Partnerships, focussing on our Instore Residencies with Brand Partners, and Client Acquisition across Hospitality and Finance Partners
    • You will anticipate new and upcoming trends to support ideation for client acquisition


    • You have previous experience in a luxury retail and/or service related industry and understanding of luxury culture and proven experience in luxury fashion sales.
    • You have a proven ability to engage and build Client relationships (clientelling) and have an awareness of international and local customs
    • You'll be commercially aware and able to understand and interpret analytics into recommendations
    • You'll have a strong CRM background to make data driven decisions with proven results
    • You'll have an entrepreneurial mindset and ability to think outside the box
    • You'll have excellent written and verbal communication
    • You'll be an excellent team player but also able to work independently
    • You'll be comfortable with ambiguity, adopting a flexible approach
    • You'll have the ability to handle multiple tasks to meet tight deadlines
    • You'll be proactive and action oriented
    • Able and willing to travel when necessary


    • Equity within the Farfetch group and annual bonus/or commission.
    • 33 day holidays per year plus holiday trading.
    • Flexible benefits - Private Insurance, Dental Insurance, Season Ticket Loan, Employee Saving's Isa's, ClassPass and more
    • Discount of 50% off at Browns
    • Life Insurance, Critical Illness Insurance & Pension Scheme.
    • Flexible working environment and more!


    • Browns Fashion is an equal opportunities employer ensuring that all applications are treated equally and fairly throughout our recruitment process. We are determined that no application experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. We continue to build our consciously inclusive culture as part of our positively FARFETCH strategy throughout our business, partnerships, and communities.

Browns are looking for a Client Development Specialist to join their VIC team. You will lead on initiatives to engage and retain newly acquired clients and establish new partnerships and create custom events. This opportunity is ideal for someone with past exposure to the world of luxury personal shopping with a background in CRM.${description2}

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