Beauty Ambassador, Violet Grey - FARFETCH

US Los Angeles
27 May 2022
11 Sep 2022
Full Time
The Company:

VIOLET GREY is built on the belief that customers want to feel confident in their purchase decisions. We serve our customer with best-in-class inspiration, education, and product recommendations. We never compromise on our distinct editorial integrity. We are committed to garnering customer trust with everything we do. We are a business in which best in class permeates all aspects of our company. We measure our success by the quality of our team.

The Role:

As a Beauty Ambassador, you are the ultimate Violet Grey brand advisor. You render best-in-class service with the utmost savoir faire, grace, and respect to all clients in our boutique. Knowing that your role goes beyond completing a transaction, you employ a broad skillset to build and support a thriving retail business - you connect with, engage, develop and retain clients by uncovering their needs, recommending product, following-up to ensure satisfaction, keeping them stocked in their must-haves and notifying them of new launches. This role will be full time, based at our Violet Grey boutique in Los Angeles.

What you'll do:

    • Conducts business activities in a manner befitting an intimate retail space
    • Fosters teamwork, diplomacy and professionalism with boutique staff, corporate and brand partners, The Committee, friends of Violet Grey and the Melrose business community
    • Assists Violet Lab with vetting products to be Violet Code Approved
    • Contributes to building the business by achieving sales goals and hitting key metrics
    • Leverages products, promotions, services and data capture to recruit and loyalize clientele
    • Commands a proficient knowledge of brands and product offerings and their points of difference
    • Attends vendor trainings to stay abreast of new launches and to refresh base knowledge
    • Discovers client preferences and lifestyle needs to recommend product that satisfies and promotes credibility and repeat business
    • Upholds an omni-channel mindset to seamlessly service client through all touchpoints
    • Develops client relationships through various outreach - purchase follow-up, replenishment, new launches, promotions and Violet Boxes and through engagement - makeup appointments and lessons, artist residencies, eventing and exposure to website editorial and social media content
    • Addresses and resolves client situations according to company standards
    • Provides makeup application for talent, company partners and all others required by Violet Grey and is credited for such when possible

Who you are:

    • Retail beauty sales experience, specifically with a luxury brand and boutique environment
    • Makeup artistry skilled - industry experience highly desirable
    • Client development savvy
    • Self-motivated - able to strategize own business

We're looking for a Beauty Ambassador to join the Violet Grey Boutique team!${description2}

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