Customer Care Assistant (Wholesale)

Key Responsibilities - Including but not limited to:

• Act as the main point of contact for JOSEPH wholesale accounts and relevant sales team.
• Work in partnership with the sales team to ensure exceptional customer service.
• Proactively maintain the order book and enquiries / administration for the customer base, always ensuring accuracy and efficiency.
• Work in partnership with Logistics and 3PL to ensure orders are shipped and delivered in full.
• Continuously develop brand knowledge to enhance cross-sell, up-sell and replacement styles for orders opportunities.
• Continuously identify process improvements and support operational efficiency whilst managing customer expectations.
• Raise invoices, credits, debits and warehouse returns.

Key Skills, Experience and Knowledge Required:

• Experience in Luxury wholesale customer service working in a head office environment.
• Experience of working B2B, able to confidently liaise with the supply chain of the wholesale customer order book.
• Able to work well under pressure and with tight deadlines.
• Bilingualism is desirable but not essential.
• Ability to adapt to change.
• Demonstrable problem solving and problem identification skills.
• Ability to handle challenges in a professional manner.
• Ability to manage, plan and organise work requirements in an efficient manner. Goal oriented, self-sufficient, organised and values continuous improvement.
• Understanding of a retail supply chain function and the various stakeholders that exist within it.
• Intermediate Excel skills desirable. Commercial acumen, able to identify cost saving opportunities.
• Knowledge of export operations and logistics.
• Experience in using NAV & Salesforce desirable.