Customer Care Assistant (Wholesale)

London (Greater) (GB)
27 May 2022
27 Jun 2022
Contract Type
Full Time

Key Responsibilities - Including but not limited to:


  • Act as the main point of contact for JOSEPH wholesale accounts and relevant sales team.
  • Work in partnership with the sales team to ensure exceptional customer service.
  • Proactively maintain the order book and enquiries / administration for the customer base, always ensuring accuracy and efficiency.
  • Work in partnership with Logistics and 3PL to ensure orders are shipped and delivered in full.
  • Continuously develop brand knowledge to enhance cross-sell, up-sell and replacement styles for orders opportunities.
  • Continuously identify process improvements and support operational efficiency whilst managing customer expectations.
  • Raise invoices, credits, debits and warehouse returns.


Key Skills, Experience and Knowledge Required:


  • Experience in Luxury wholesale customer service working in a head office environment.
  • Experience of working B2B, able to confidently liaise with the supply chain of the wholesale customer order book.
  • Able to work well under pressure and with tight deadlines.
  • Bilingualism is desirable but not essential.
  • Ability to adapt to change.
  • Demonstrable problem solving and problem identification skills.
  • Ability to handle challenges in a professional manner.
  • Ability to manage, plan and organise work requirements in an efficient manner. Goal oriented, self-sufficient, organised and values continuous improvement.
  • Understanding of a retail supply chain function and the various stakeholders that exist within it.
  • Intermediate Excel skills desirable. Commercial acumen, able to identify cost saving opportunities.
  • Knowledge of export operations and logistics.
  • Experience in using NAV & Salesforce desirable.

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