Technical Writer (Contract)

Santa Monica, California
28 May 2022
06 Jul 2022
FIGS is looking to bring on a Technical Writer in a contract role through the end of the year, ensuring each product or software launch success has clear and effective communication. The value in crafting a strong, positive, concise is a key to bringing clarity to complex information for business users. An ideal candidate will have proven experience in highly technical field such as software development, computer science, or engineering. The ability to evaluate and analyze complex information is second to none. We're looking for someone with a natural desire to help people understand complex things in a simplified and cohesive way.

What you'll be doing:
  • Research, outline, write and edit new and existing content.
  • Work closely with various departments to understand project requirements.
  • Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications and process documentations.
  • Work with development and support leads to identify all documentation repositories. Revise and edit to determine the best solution for data compilation and centralized storage.
  • Research, create and maintain information architecture templates that uphold organizational and legal standards to allow easy data usage.
  • Develop content in alternative media forms for maximum usability with consistent and cohesive voice across all documentation.
  • Develop comprehensive documentation that meets organization standards.
  • Obtain deep understanding of product and services to translate complex product information into simple, polished and engine content that is easily digested by users.
  • Turn insights language that sets users up for success.
  • Develop and maintain a detailed database of appropriate reference material such as research, usability tests, design specifications, and user guides.
  • Evaluate current content and develop innovative approaches for improvement.
  • Write user friendly content that meets the intended target audience.
  • Clear instructions in documenting complex and product manuals, how to guides, website help sections, journal articles and other content with technical information with ease and clarity.

What you have:
  • 5+ years experience within technical writing
  • Proven ability to quickly learn and understand complex topics.
  • Previous experience writing documentation and procedural materials for multiple audiences.
  • Superior written and verbal communication skills with keen eye for attention to detail.
  • Experience working with engineering to improve user experience not limited to design, UI, help refine content and create visuals and diagrams for technical support.

More about you:
  • Proven ability to handle multiple projects simultaneously.
  • Ability to prioritize.
  • Firm understanding of system development life cycle (SDLC).
  • Previous software development experience.
  • Certification through Society for Technical Communicators

A little bit about us...

The medical apparel industry is antiquated, highly fragmented and, until FIGS, was driven solely by low-cost providers offering a limited selection of poor quality products sold through third party distributors. FIGS is revolutionizing the medical apparel industry by creating the highest quality medical apparel in the world and by selling directly to medical professionals through our branded ecommerce site.

FIGS' foundation is built on product quality, and we have a relentless focus on three key areas: fabric, fit and function. We developed our proprietary, performance-oriented fabric technology to meet the demands of the medical profession. FIGS' Technical Collection fabric is wrinkle resistant, moisture-wicking, lightweight, breathable and offers four-way stretch. Our designs are tailored, sophisticated and innovative, incorporating features such as yoga waistbands, smart storage (pockets, zippers, hidden pockets) and inspirational sayings inside each garment that appeal to modern healthcare professionals.

By offering a branded and customer-centric online shopping experience, we are changing how medical professionals buy their workwear. Through our website, social media, and participation in medical conferences and events, we have built a strong following within the medical community and a meaningful connection with our customers, which allows us to understand their needs and to ensure that FIGS is continuously improving and innovating.

FIGS' Threads for Threads initiative is central to our mission. FIGS has donated hundreds of thousands of scrubs to healthcare providers in need around the world.

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