Customer Service Team Member

Location
Melbourne (LGA), Greater Melbourne (Inner) (AU)
Posted
31 May 2022
Closes
30 Jun 2022
Function
Customer Service
Contract Type
Permanent
Hours
Full Time

Duties and Responsibilities:

  • Act as a brand ambassador for RĂ©alisation, by being a primary contact with customers
  • Enhance the customer's experience with the brand throughout their purchase journey
  • Manage all communication with RĂ©alisation customers via email, and online communication channels
  • Assisting with product and service enquiries as well as order placement, monitoring order status, returns and exchanges processing
  • Prioritise and provide timely responses to all customer service, product and order related enquiries that are received
  • Liaise with warehouse staff, to fulfil orders and solve customer enquiries
  • Assist with the use online fraud management tools on our websites and payment gateways
  • Work closely with the Realisation team to ensure alignment between customer expectations and solutions being delivered
  • Ensure all systems and processes are followed
  • Maintain collaboration with the broader team to ensure a flow of information and key customer insights
  • Preparation of any reports or information as may be required
  • Assist where needed, to support the business and day to day operations

About you:

  • A genuine interest in fashion and a passion for the brand
  • Exceptional organizational skills and ability to prioritize tasks
  • A strong attention to detail
  • Fashion or retail experience preferred
  • Experience providing excellent customer service
  • Strong verbal and written skills
  • Flexible and proactive, able to work in a fast-paced environment with a can-do approach
  • Experience using Zendesk customer service platform (preferred)

Please send your CV through to: comejoinus@realisationpar.com