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Senior Account Manager Marketplace (m/f/d)

Employer
Zalando
Location
Cheltenham
Closing date
12 Aug 2022

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Function
Sales & Business Development
Level
Senior Manager
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Job Details

THE OPPORTUNITY
At Tradebyte you work hand in hand with the biggest players in e-commerce â€" from hip fashion brands to big online shops. We offer you an open work structure and an incomparable team spirit. We believe that work and passion are compatible and for that we offer the appropriate surroundings. With continuous growth, we are looking for new colleagues who share our passion for work. Love what you do â€" do what you love. Become part of Tradebyte, an independent company within the Zalando Group!

WHAT WE'RE LOOKING FOR
  • You have a university degree, completed an apprenticeship or can prove relevant professional experience in customer service
  • Ideally, you have some experience in fashion, sales and/or e-commerce
  • You understand technical processes (supply chain processes)
  • Customer Relationship Management is your strength and you enjoy establishing long-term customer relationships
  • You proactively analyze the customers’ potential and support them in becoming even more successful
  • Whether you speak to customers or the managing director, your strong communication and presentation skills are always convincing
  • You are already familiar with customer management/account management
  • Your way of working is result-oriented and independent
  • You prioritize entrepreneurial thinking and action
  • You are fluent in spoken and written German and business fluent in English. Basic knowledge of French is a plus


YOUR RESPONSIBILITIES
  • You will work directly with the industry's big players (Zalando, Amazon, Otto, Ebay), but you will also support emerging retailers (Limango, Manor.ch, Decathlon) in scaling their business from the very beginning
  • Supporting national and international marketplaces such as Amazon, Otto, etc. is your responsibility
  • You are the central point of contact between the customers and the internal departments and actively expedite solutions
  • You are the main point of contact for for cooperation, collaboration and further development with international brands, market compatibility and administration
  • You organize projects independently and keep track of them
  • You analyze your accounts and actively manage their success
  • You create sales roadmaps and reports and present them to the customers


WHAT YOU CAN EXPECT FROM US
  • You’ll play a decisive role in shaping an agile, fast-growing, international company and be supported by an open-minded working environment
  • Competitive salary package, employee share shop, 40% Zalando shopping discount (30% Zalando Lounge)
  • You’ll be given various learning and development opportunities to enhance your professional development
  • a true hybrid working model with flexibility to work remotely
  • 25 vacation days per year that increase up to 30 days, volunteering time off and several sabbatical options after 2 years
  • We are offering a cycle to work scheme, with an interest-free loan to buy a bicycle
  • Access to additional German or English classes to improve your language skills
  • A variety of health offers to support your well-being, as well as free beverages and fruits


INTERESTED?
We are looking forward to receiving your application!

Company

Zalando is Europe’s leading online platform for fashion and lifestyle. Founded in Berlin in 2008, we bring head-to-toe fashion to 35 million active customers in 17 markets, offering clothing, footwear, accessories and beauty from over 3,000 international brands.

Our platform is a one-stop fashion destination for inspiration, innovation and interaction. As Europe’s most fashionable tech company, we work hard to find digital solutions for every aspect of the fashion journey: for our customers, partners and every valuable player in the Zalando story.

Our goal is to become the starting point for fashion. We focus on the fashion industry and therefore operate in a variety of business areas.

  • Fashion Store​
    Zalando online shops are tailored to local customers’ needs in 17 different European markets. The range extends from renowned global brands and fast fashion to local brands and is supplemented by our private labels.
     
  • Offprice
    The Offprice business of Zalando serves the sale of previous season’s assortments. As part of a shopping club, the Zalando Lounge offers registered members exclusive sales campaigns at discounted prices.
     
  • Zalando's Private Labels
    Zalando’s private label assortment includes shoes, clothing and accessories for women, men and children. With a total of six private labels, Zalando creates its own products, covering the entire value chain from design to sales.
     
  • Zalon
    Zalon is our style advice service, via which customers can consult and get inspiration from selected stylists regarding individualized purchases.
     
  • Zalando Marketing Services
    The entirety of Zalando’s expertise and scope is bundled in Zalando Marketing Services, which now offers personalized marketing solutions for our brand partners.
     
  • Zalando Fulfilment Solutions
    Zalando makes its own logistics capabilities available to external partners, so they do not have to be concerned with infrastructure issues but can concentrate fully on their core competence in the fashion business.
     
  • Zalando Partner Services
    Zalando helps other players in the industry to be successful in the digital world. For example, by connecting warehouse stocks with multiple retailers, by digitizing processes involved in fashion wholesale and by integrating offline businesses into our Zalando platform.


With a strong workforce of around 14,000 employees of over 130 different nationalities, Zalando unites diverse people, capabilities and concepts. Consolidating our effort and ideas scales our impact as an innovator in Fashion, Technology, Digital Marketing and Logistics Operations.

Find Us
Website
Telephone
+49 (0)30 2759 4693
Location
Zalando SE
Valeska-Gert-Straße 5
 Berlin
Germany
10243
Germany
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