Business Analyst, Digital Integrations & Fulfilment - 12 Month FTC

London, United Kingdom
31 May 2022
20 Jul 2022

Founded in 1856 by Thomas Burberry, Burberry is a global luxury brand with a distinctly British attitude. We are a global business with an extensive network of both owned and franchised stores across EMEIA, Asia Pacific and Americas. We are digital pioneers, and innovative technology underpins every aspect of our business, from product design to distribution and marketing. We believe that modern luxury means being socially and environmentally responsible; this mindset is core to our business and key to our long-term success.


The role of the Business Analyst is to provide clarity on what is required for our technology solutions to satisfy business requirements from all stakeholder groups. They work with the business to analyse, ratify and document requirements and processes, thus helping delivery teams to prioritise deliveries to maximise business value.

We are looking for a Business Analyst to join our Third Party Digital stream of work which focuses on delivering key strategic partnerships. You will work the lead BA to bridge the gap between business needs and technical requirements on a range of E2E projects (covering system integrations, fulfilment journeys and PIM), for a range of international partners. You will work in partnership with your delivery team to identify and implement solutions which will aim to meet the needs of our broader digital strategy.

You will be joining a team of skilled professionals including Project Managers, Business Analysts, Solution Architects and Development teams, and will be part of and working closely with a wider community of Business Analysts within the Digital portfolio and a number of key stakeholders from across the wider organisation.

Cultural fit is really important to us - we work in a fast-paced, dynamic and highly collaborative environment and look for individuals who thrive in this type of setting. We also look for lateral thinkers who can think outside of the box and are capable of confidently and effectively challenging scope and solutions, for the better.


  • Inception and discovery activities for key projects to provide clarity, facilitating workshops to derive and gather high-level requirements, dependencies and create high level approach.
  • Use facilitation techniques alongside business and technical knowledge to drive out requirements from a range of business, technical and creative partners and stakeholders.
  • Engage with the product owner, stakeholders, third party vendors and others as needed to ratify, align and sense-check the 'what' (requirement), the 'why' (benefit) and the 'how' (solution).
  • Support Project manager in planning for the business and technical impact of a project, including business change mapping, implementation and adoption.
  • Utilise agile tools (JIRA, confluence, etc) to communicate and document clear, unambiguous functional and non-functional business requirements to agreed standards.
  • Partner with Solution Architects and Development teams to maintain on-going engagement and clarity of requirements throughout delivery, ensuring the solution is fit for purpose.
  • Map and work with relevant stakeholders to highlight business process changes resulting from implementation of new features and/or initiatives.
  • Identify and understand impact of technical and feature dependencies across the digital estate and action accordingly to ensure consistency in requirements across streams and platform.
  • Be proactive in flagging, escalating and owning the resolution of issues arising as they relate to the gathering or ratification of requirements or the health of the backlog/sprint.
  • Support, evolve and consistently contribute to maintaining high-quality ways of working and outputs from the Digital BA team.



  • Bachelor's degree
  • Business analysis experience in integration projects/programmes of work within the Digital/Third Party Ecommerce space, ideally in the following areas:
    • E2E customer order journeys
    • Digital third party integrations
    • Order Management Systems (OMS)
  • Understanding of the IT infrastructure and ecommerce ecosystem including ecommerce platforms Hyrbis PIM & B2B2C.
  • Solid experience working in an Agile environment (preferably Scrum).
  • Experience working in an offshore/distributed team model.
  • Demonstrated thought leadership and/or previous experience in defining a lean requirements delivery strategy and process.
  • Demonstrated interest and experience in the creative, retail or consumer goods industries, is preferred.


  • An open, curious, and inquisitive mind.
  • Self-motivated, independent, passionate and able to acclimate into a fast-paced dynamic environment.
  • Able to communicate confidently and effectively in both technical and business settings and to all levels of stakeholders.
  • Entrepreneurial with good judgment and people skills.
  • Strong partnering and collaboration skills.
  • Ability to ask the right questions and structure input.
  • Ability to visualise ideas and processes.

Additional qualifications or competencies

  • BCS/other Business Analysis qualification or previous experience.
  • Accredited and/or experienced in agile methodologies (Scrum, Lean).
  • Familiar with process mapping tools, LucidChart, Visio, Omnigraffle, etc.
  • Good in Excel, PowerPoint, Word etc.


Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.


Posting Notes: United Kingdom || Not Applicable || London || IT || DIGITAL || n/a ||

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