Tiffany & Co.
New York, New York, United States
01 Jun 2022
04 Aug 2022
Full Time
Tiffany & Co.'s global digital, omni and client team is seeking a stellar mid to senior level User Experience Director to join our New York team. The ideal candidate will be a generalist responsible for driving forward UX research and design on new features and products being developed within Tiffany & Co. as well as the ongoing enhancement of our current products. The candidate will play a key role in leading the UX team managing digital ecommerce properties, retail tools and digital instore. The primary focus of the role is on UX design. The role will also include strategy, research, and UI design as needed. The ideal candidate will have demonstrated proficiency in UX/UI design software and must have foundational knowledge of UX/UI design principles and methodologies. The candidate will also have relevant e-commerce experience and should be familiar with the luxury retail industry. Research experience a plus.

We're looking for a detail-oriented and deeply collaborative Director of UX Design capable of developing, validating and executing product strategies across teams, initiative and channels to help facilitate the optimum luxury omni-channel experience for our customers.

This role collaborates heavily with the Senior Digital Product Designer, Product Owners, developers and business stakeholders, and our end users in an agile process, to deliver high-quality UX thinking and design work that meets user needs while balancing business and technology goals.


Digital Design
  • UX/UI design for e-commerce enhancements in collaboration with various teams and stakeholders. To include ideating solutions to customer problems and prototyping as part of a test and learn approach.
  • UX/UI design for offline omnichannel touchpoints (separate from e-commerce) that entail brick & mortar customer experiences
  • Collaborate with web production team, social team, technology team, and creative team to ensure user journey consistency across various omnichannel touchpoints
  • Work with Data insights teams to develop and update user journey/experience maps, personas, and empathy maps that can be used to drive UX and product enhancements. Also to translate data insights into actionable design updates.
  • Ensure the customer is at the center of all experience and design, and work to find ways in which to integrate this thinking into all projects.
  • Participate in, and potentially lead workshop sessions
  • Review/QA work prior to deployment to ensure original designs were implemented correctly, that it still meets the required objectives and meets the high standards of Tiffany & Co.

  • Must be a team-player with the ability to work with interdisciplinary teams fostering idea-sharing, and streamlining.
  • Communicate with all teams and producers during various stages of project development. Work within schedules and budgets while able to manage own workflow from concept to execution.
  • Proactively communicate with all teams and producers during various stages of design and ideation.
  • Participate in internal meetings as well as interact with external vendors where needed.

  • Keep abreast of latest interactive technology, developments/trends and UX/UI best practices in the digital landscape, and evaluate suitability for

  • The ideal candidate will have a College degree in UX/Experience or Graphic Design
  • At least 6-10 years professional and web design related experience (preferably luxury, fashion & retail brands)
  • Self-motivated, strong work ethic and hardworking professional with a positive attitude and works well under pressure in a team environment
  • Demonstrate strong layout design skills and ability to convey complex ideas in a straightforward and visually-appealing manner
  • Proficiency in Adobe Creative Suite (InDesign, Photoshop and Illustrator a must, After Effects a plus), Sketch and InVision/prototyping software
  • Passion and demonstrate understanding of website usability/web optimization, ecommerce, UX, and responsive design systems
  • Team player who is collaborative, ethical and organized with strong communication skills
  • Proactive and creative problem solver
  • Remain current in the graphic/digital design industry; identify new techniques and trends
  • Well-organized and assertive with solid time management skills, ability to manage high work volumes and process multiple projects simultaneously and follow up on projects with a strong sense of urgency
  • Strong analytical and deductive skills
  • Able to understand technical, artistic and design issues, and clearly communicate issues to team leads and management
  • Able to quickly integrate into a team

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