Principal Product Designer - Purchase and Post-Purchase Experience

01 Jun 2022
20 Jul 2022
Zalando is Europe's leading online platform for fashion, connecting 48+ million active customers, brands and partners across 23 markets. Our aspiration is to reimagine fashion for the good of all and be a more sustainable platform that is inclusive by design.

Product Design at Zalando is a community of 200+ product designers, content designers, user researchers and product analysts.
We are looking for a Principal Product Designer to lead the end-to-end experience of Purchase and Post purchase domains. As a Principal Product Designer, you will raise the bar for product design, facilitate an engaging and coherent experience, and help define the vision for the teams.

Small changes in our checkout and payments flows can have a big business impact, considering that at peak times we process thousands of orders per minute. You will help larger project teams choreograph impact across multiple premises. E-commerce doesn't end at checkout: returns in the fashion industry are a vital part of the customer experience and crucial for the company's success.
  • You enjoy making the buying and returns experience seamless and satisfying
  • You want to go far beyond transactional optimisation and you enjoy working with intriguingly complex challenges
  • You aim to delight customers and offer them inspiration to shop with us again
  • You want to have a big impact on customer satisfaction
We are committed to building diverse and inclusive teams. We welcome applications from people across dimensions like gender identitiy, sexual orientation, ethnic and religious background, disability status.

At Zalando we only assess candidates based on qualifications, merit, and business needs. We only need to know why you are great for this role so avoid including your picture, age or marital status in your CV.

We want to provide you with a great candidate experience. Please feel free to inform us of any accommodations you may need, so we can best support and assist you throughout the hiring process.

do.Better diversity & inclusion strategy:
Career Development
  • We offer peer-to-peer performance reviews twice a year
  • Learn and develop through our extensive Zalando training platform
  • Join regular all-hands, team meetings, Q&A-sessions, and quarterly anonymous employee surveys to ask your questions and provide your feedback
  • Support from an international team of experts; mentoring and professional development opportunities

  • 2 days paid leave per year for volunteering
  • Minimum of 27 holiday days per calendar year
  • Online sports courses, wellbeing, and nutrition advice offered by Humanoo personal wellbeing coach app
  • Mental wellbeing support by our Employee Assistance Program and professional consultants to help you find health resources

  • Flexible working hours
  • Relocation assistance for internationals
  • If you work from an office in your role, a choice of office equipment to be delivered to you, to support you working from home due to COVID-19 safety

  • Access to the employee shares program
  • 40% shopping discount on products shipped and sold by Zalando, and 30% discount on Zalando Lounge
  • Discounts from a wide range of external partners

  • Employee parents' forums and employee resource group
  • Supported transition into and out of parental leave, with a buddy and re-onboarding plan
  • 3 fully-paid child sick days per year
  • Free counseling, assistance, and referral service for all matters concerning yourself and your family via the F├╝rstenberg Institute
It's the perfect time to join Zalando as we transform from ecommerce pioneer to a leading platform for fashion and lifestyle in Europe. Help us drive digital and sustainable solutions bringing head-to-toe fashion to more than 48 million active customers through a team with diverse skill-sets, cultural backgrounds, and interests.

do.More sustainability strategy:

Zalando values:

Follow us on Instagram:

Follow us on Medium:

Please note that all applications must be completed using the online form-we do not accept applications via email.

Similar jobs

Similar jobs