Infrastructure Operations Engineer

Recruiter
Burberry
Location
Leeds, United Kingdom
Posted
01 Jun 2022
Closes
16 Sep 2022
Ref
151248-en_GB
Function
Technology
Level
Manager
INTRODUCTION

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

JOB PURPOSE

The Infrastructure Operations Engineer will provide administration and support of Burberry IT systems. You will be responsible for continuously improving Burberry IT systems, as well as ensuring the availability, performance and integrity of Burberry IT systems by proactively planning for changes and capacity as well as reactively addressing system incidents and problems.

RESPONSIBILITIES

  • Provision of Infrastructure and Platform services to IT and Business stakeholders
  • Provide subject matter expertise for in-scope technologies as needed by the team
  • Ownership of defined Infrastructure Operations services
  • Liaise with managed service, software and hardware support vendors to resolve incidents and to follow up with proactive measures to prevent reoccurrence across all regional technologies
  • Identify and implement continuous improvements to services and technical solutions
  • Collaborate with the helpdesk and other support teams to identify, prioritise, and resolve incidents
  • Resolve incidents within the agreed Service Level Agreements (SLAs) and to the high quality that a retail business demands
  • Document all tasks undertaken within the team including reoccurring issues and processes
  • Take ownership of issues reported and seeing problems through to resolution
  • Research, diagnose, troubleshoot and identify solutions to resolve system issues
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Research and identify solutions to software and hardware issues
  • Ensure all issues are properly logged
  • Provide support, including procedural documentation and relevant reports
  • Maintain up-to-date technological knowledge to enable the constant improvement of systems, tools, processes and procedures
  • Assist in the evaluation of application and system software packages


PERSONAL PROFILE

Technical expertise in at least 4 of the below technologies:
  • Windows platforms (SCCM, Active directory, File Shares, etc.)
  • Storage and backup (SAN Technologies, Backup libraries, etc.)
  • Operating Systems (Linux, Windows, etc.)
  • Cloud services (Azure, Amazon etc.)
  • Collaboration platforms (Exchange Online)
  • Database (SQL)
  • Data center and hardware (VMware, HPE)
  • Ability to prioritise incidents, escalate to service owners or third party providers, manage stakeholders, and minimise disruption on business or IT operations in a short time frame
  • Good understanding of incident management tools


FOOTER

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

#LI-HQ1

Posting Notes: United Kingdom || Not Applicable || Leeds || IT || ICS OPERATIONS & EMPLOYEE || n/a ||

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