Assistant Director of Housing Operations
Reporting to the Director of Residential Life, the Assistant Director of Housing Operations is responsible for the administrative operation of a comprehensive housing program including planning, directing and overseeing all aspects of housing operations. This includes creating and maintaining processes and projects related to the housing application process, assignments, and billing for academic year and summer housing/conferences. In addition, the Assistant Director of Housing Operations is part of the leadership team of the department and assists with the overall management and direction of the residential experience at FIT.
- Schedule, plan and direct all aspects of housing operations, including applications, room selection and room & meal plan billing for fall, winter, spring and summer sessions.
- Serve as a liaison between Residential Life and various campus partners including Public Safety, Facilities, Bursar, and IT.
- Supervise housing operations staff, including the Housing Operations Coordinator.
- Maintain the systems that support housing operations including assignments, visitation, and student record keeping.
- Develop and train staff in the use of software tools necessary for the operation of the residential life department.
- Research and implement best practices for the utilization of technology and information systems in conjunction with IT, Public Safety, Buildings & Grounds & Facilities.
- Track, develop and submit regular housing statistical reports detailing housing placement numbers, wait lists status and other housing related data.
- Develop customer service standards to establish rapport with constituents and resolve customer concerns and questions.
- Develop methods for ongoing communication with parents and residential students.
- Coordinate the assignments related to approved accommodations in partnership with the FIT-Able Office
- Oversee and direct residence hall opening/closing operations in conjunction with the residential life life team.
- Oversee the implementation of room inventory procedures.
- Oversee the activities related to marketing and promotion of residential life including updating publication and online materials.
- Chair/Co-chair a departmental committee and provide leadership to an assigned area.
- Work collaboratively with and participate in a decision-making capacity with campus partners in areas that include renovations/refurbishments, equipment installation and furniture selections/purchases.
- Work to advance the College, Division of Student Success, and Residential Life's strategic plan and goals through participation in goal setting, program implementation, committee/task force work and assessment efforts.
- Participate on College committees, selection processes and other assignments as needed.
- Participate in departmental, divisional, and college-wide trainings and professional development workshops.
- Other duties as assigned.
- Masters degree in education, student affairs or related field.
- 4-6 years of full-time experience in residential education, student affairs, or related field. Additional years of experience may be substituted for the degree requirement.
Knowledge, Skills and Abilities
- Strong interpersonal skills and the ability to communicate with a diverse population.
- Strong user of technology with experience in implementing new technology solutions.
- Ability to manage complex situations simultaneously, coordinating both long term projects and immediate demands.
- Demonstrated knowledge and experience with occupancy management, facilities management, marketing and hands on day to day operations.
- Demonstrated critical thinking skills, strong oral and written communication skills and acute attention to detail.
- Ability to work independently and pursue innovative ideas and solutions.
- Effective organizational and time management skills.
- Ability to perform under pressure and requiring extended work hours.
- Ability to exercise sound judgment and perform in a leadership capacity.
- Excellent project management and organizational skills with the ability to work independently, adhere to strict timelines, propose and implement effective alternative solutions for difficult issues.
- Positive attitude and excitement toward work.
- Ability to take initiative, work independently, and be a strong team member. The ideal candidate must have strong communication skills and be able to exercise sound judgment.
Preferred Knowledge, Skills and Abilities
- Supervisory experience with demonstrated ability to supervise and lead professional staff preferred.
- Engagement in the field of student affairs and higher education with an interest and willingness to learn, implement, and share best practices and new approaches.
- A good sense of humor and a desire to laugh often are highly valued.
Read Comprehend- Frequent; Perform Calculations- Occasional; Communicate Orally- Constant; Reason & Analyze- Constant; Write- Frequent
Office; Other- Residence Hall
Sit- Frequent; Stand- Occasional; Bend- Occasional; Walk- Frequent; Climb- N/A; Pull- Occasional; Push- Occasional; Lift<10- Frequent; Lift 10-20- Occasional; Lift over 50- Occasional; Reach- Frequent
Days/Hours: M-F, 9am-5pm, in person; some weekends, work schedule subject to change based on needs of the department.
Salary is commensurate with experience and qualifications.