Operations Coordinator

Recruiter
Tiffany & Co.
Location
Zurich, Switzerland
Posted
03 Jun 2022
Closes
10 Sep 2022
Ref
53980
Function
Retail
Hours
Full Time
Tiffany & Co… the name instills images of Beauty, Romance and the iconic Blue Box. It is a Symbol of Excellence. For more than 180 years, Tiffany has created a legacy of exquisite designs and romantic ideals. Tiffany & Co.'s rich heritage of celebrated artists, historic milestones and magnificent jewelry creates the foundation from which our employees build upon each day. Tiffany employees are passionate, kind and professionally committed. We hold ourselves and our co-workers to very high standards. We continually educate ourselves about new merchandise collections, cultures and the evolving luxury market. Our respect and love for the brand creates a workplace like no other. We expect our employees to deliver the Tiffany Experience to each and every customer and Tiffany is committed to creating an organization that recognizes and rewards excellence in service of this promise. For us, it is a dream to be associated with a company that is forever aligned with exquisite craftsmanship, timeless design and a dedicated commitment to corporate sustainability.

We are searching for a flexible, motivated, dynamic, energetic, and inspiring team member to support our Store in Zurich.

Responsibilities

The Operations Coordinator takes the lead by performing all back of house operations in a Tiffany store. The Operations Coordinator has a passion for providing excellent client service and partners with store leadership on key initiatives which supports the team and drives sales goals. The Operations Coordinator is a key holder who acts as a manager on duty when a manager is unavailable. Duties include coordinating order fulfillment, managing inventory, coordinating client service activities, and may open and close the store.

Operational Excellence - Provide exceptional operational support to drive sales and service.
  • Execute daily tasks such as order fulfillment, shipping, receiving and replenishment, cleaning jewelry, transferring merchandise, taking in jewelry repairs and cleaning merchandise, following company operational policies and procedures.
  • Ensure compliance with all internal control procedures and maintain inventory accuracy.
  • Partner and communicate effectively with Client Advisors, Management and clients to respond and follow up to requests quickly and accurately.
  • Support Company operations efficiency objectives by ensuring all activities maximize productivity and by providing feedback on process changes through appropriate channels.
  • Assist management in coordinating work and coaching team members to improve performance when acting as manager on duty.
  • Takes the lead, partnering with the operations professional to ensure operational excellence in all tasks.

Service - Elevate in store experience by consistently delivering memorable moments.
  • Demonstrate passion as a Tiffany brand ambassador, providing the Tiffany Touch during every client interaction
  • Demonstrate Client Experience Behaviors identified within the TEI program (Voice of Client Survey).
  • Execute best practices by optimizing hospitality and store amenities to create unique experiences and take action on TEI performance and client feedback.
  • Resolve client and employee concerns utilizing judgment and thorough knowledge of policy, procedure and practice.

Sales - Deepen the relationship with our client to drive lifetime loyalty and spend.
  • Carry out operations and sales support functions to support the store in consistently achieving or exceeding monthly, quarterly and annual store sales plan.
  • Capture client data during interactions to cultivate new and existing clients.
  • Act as Guest Experience Manager, key holder, and carryout opening and closing procedures in the absence of a manager.
  • Drive business through key product pillars.


Qualifications

Required Qualifications:
  • 2-3 years of prior retail experience in retail operations with comprehensive knowledge of merchandising, client service, administration and shipping
  • Strong Analytical skills
  • Proficient in Microsoft Word and Excel
  • Ability to work retail store hours as necessary, including nights, weekends and holidays
  • Organized and detail oriented
  • Flexibility to perform different tasks based on day-to-day business needs
  • Must have authorization to work in the United States or in the country where the position is based

Preferred Qualifications:
  • A college/university degree
  • Graduate Gemologist degree or previous Gemological Institute of America (GIA) course work


Tiffany & Co. employs innovative, collaborative and positive people who are passionate about luxury, sales and customer service. In return Tiffany employees receive excellent rewards, benefits as well as training and development opportunities.

Please submit your cover letter and a detailed CV in English via our Tiffany Careers Website.

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