Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands. At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.
To create the perfect coffee and hot beverages for each guest, ensuring each drink is in-line with the Ralph Lauren standards, and the quality and service is by no means compromised. You will interact with the guests to ensure their needs are meet, offering suggestions from the drinks menu through storytelling and educating them on our considered drinks menu offering. Please note this is a temporary position with both part time and full time opportunities available.
Essential Duties & Responsibilities
• Welcome and serve clients in an elevated manner through determining their coffee and hot beverage needs.
• Educate customers by presenting and explaining the menu and sharing the story behind Ralph's beans and their special nature/ process
• Prepares and sells hot drinks by following prescribed recipes and preparation techniques for coffee drinks, such as Ralph's Roast, Espresso, Latte, Cappuccino etc.
• Maintain inventories by replenishing coffee bean supply; stocking brewing equipment; pastries; etc.
• Keep equipment operating by following instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs
• Ensure all equipment and areas used is kept clean and tidy at all times
• Fill in daily paperwork (opening & closing checklists)
• Accurately handling payments
• Maintain a high standard of personal appearance and grooming, which includes wearing correct uniform whilst working
• Maintain a friendly and warm demeanour at all times
Experience, Skills & Knowledge
• Previous experience making fresh coffee and hot drinks
• Possess strong communication and interpersonal skills
• A desire to build relationships and promote team work
• Be flexible in supporting the business and team Ralph Lauren is an equal opportunity employer. We offer dynamic career opportunities with growth potential and a generous company discount.