Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands. At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.
This position contributes to the success of Ralph Lauren Coffee by providing customer service to exceed customers' expectations. This job is vital to our success for our company by providing customers with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. All team members are expected to model and acts in accordance with Ralph Lauren Corporation policies.
Essential Duties & Responsibilities
· Greets customers and takes orders; processes cash and credit card transactions. · Prepares and serves hot and cold beverages according to brand specifications and the customers' requests. · Serving prepared foods & pastries. · Delivers customer service to exceed customers' expectations by responding to their needs with a sense of urgency. · Ability to multitask and remain calm during periods of high volume to keep store operating to standard and to set a positive example for the team. · Maintains appearance of location ensuring product is stocked to appropriate levels and all areas are properly cleaned and sanitized · Keeps equipment operating by following operating instructions. · Maintains safe and healthy work environment by following organization standards and sanitation regulations. · Communicates effectively with store manager regarding store, employee and customer needs. · Communicate customer feedback to managers and recommend new menu items · Maintains a positive attitude towards guests, customers, clients, co-workers, etc. · Maintain regular and consistent attendance and punctuality · Other duties and tasks as assigned by manager.
Experience, Skills & Knowledge
* Demonstrates excellent customer service and interpersonal skills, both written and verbal.
* Available to work flexible hours including: Early mornings, evenings, weekends, nights and/ or holidays.
* Basic Math skills.
* Must be able to stand for long periods of time and requires occasional lifting, carrying, pushing, pulling of up to 25 lbs.
* Passionate about Coffee
* A passion for hospitality and guest service
* An outgoing and energetic disposition
* A polished and stylish presence
* Strong verbal and written communication skills
* Proficiency with various POS's is Preferred