IT Support Analyst

Moose Knuckles is thriving and we continue to grow by over 50% every year

 

WHAT WE BELIEVE

We believe in inclusion, we believe in self-expression, we believe in no judgement and we believe in individualism.

 

WHO WE ARE

We are bold, we are tenacious, we are courageous and brave.

We are a cast of characters;

We embrace our differences and we share our likenesses.

 

Some of What’s in it for You!

• New and freshly renovated offices, designed and built to the LEED Silver environmental standard
• Summer Fridays
• Paid Personal Days
• Generous Benefit package
• Employee Assistance Program
• Employee Loyalty Reward Program
• Generous welcome gift
• Company events

 

As the IT Support Analyst, you will report to the Manager of Infrastructure & Network Operations, while enhancing business operations, efficiency and productivity. You will help resolve technical issues within our stores, including diagnosing and repairing faults, resolving network issues, and installing and configuring hardware and software.

 

Some of What You’ll Do:

•Logging and processing support calls

•Installing and configuring computer hardware, software, systems, networks, printers, and scanners

•Support Retail stores and new store openings

•Desktop support for office and remote employees

•Setting up accounts for staff, ensuring that they know how to log in

•Manage and support office + stores access control system, camera system, server room and IT infrastructure

 

Some of What You’ll Need:

•Good communication and customer service

•Written and oral communication skills in English

•Troubleshooting and problem determination

•1 year experience in IT Support role

•Experience with desktop and laptop computer as well as tablet and cellphone

•Experience with Office365, Mac, Windows 10

•LAN, WAN, Corporate office support

•Ability to perform physical tasks such as lifting heavy equipment of IT excellent organizational skills

•Either graduation or some IT certifications from Microsoft, CompTIA

• Driver's license - an asset

• Travel required