People Services (HR) Coordinator - Michigan Avenue

Neiman Marcus
Chicago, Illinois, United States
10 Jun 2022
09 Sep 2022
Human Resources

Neiman Marcus Group (NMG) has been the premier destination for luxury fashion and goods, superior service, and an elevated retail experience for more than a century. Today, 9,000 associates contribute to the success of NMG's brands: Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow. There are 38 full-line Neiman Marcus stores in cosmopolitan markets across the United States and a sophisticated digital platform that attracts shoppers worldwide. Bergdorf Goodman operates two stores in landmark locations on Fifth Avenue in New York City and, catering to loyal luxury customers globally. NMG also owns five Last Call stores and, an e-commerce site that offers premium furniture and home decor.

As an organization, NMG is on a transformational journey to become the preeminent luxury customer platform. NMG continues to deliver the best integrated customer experience and has evolved the business to succeed in the ever-changing retail landscape. NMG is a relationship business. What differentiates the organization from other luxury retailers are its unique assets: a strong store footprint, the most knowledgeable associates, an engaging online experience, solid brand partnerships, innovative digital and in-store experiences, the most loyal luxury customer base, and a strong balance sheet.

Our customers will always be at the center of everything NMG does. The company continues to reinvest in new technologies that enhance the customer experience. NMG meets customers where they are. NMG's goal is to offer customers a seamless experience across its stores, online, and remote digital selling.

NMG's priority is to develop a highly engaged and high-performing team where everyone belongs. The business attracts and retains best-in-class talent through unique offerings provided to associates in addition to standard employer benefits. These include an innovative way of working, associate discounts on merchandise, tuition reimbursement, associate hardship fund, and paid time off to volunteer, to name a few.

As part of NMG's Environmental, Social, Governance (ESG) work, the organization is focused on driving its core value of being "All Heart." NMG is also assessing its current environmental and social impact while developing a three-year plan to lead the luxury industry in its commitment and transparency to environmental and social sustainability. NMG strives to become an employer of choice, driven by a culture of Belonging. A dedicated team focuses on this journey, directly impacting how NMG conducts business throughout the workforce, workplace, and marketplace dimensions.

NMG has incredibly passionate and committed corporate and store associates. NMG offers associates an environment where everyone feels welcomed, nurtured, and empowered. Our associates are the heart of NMG. As an organization, NMG leads with love - love for customers, love for associates, and love for brand partners.

Summary Statement: This is an exciting opportunity for a People Services Coordinator who is collaborative, results-driven, and innovative to support our People Services store team. This position requires a detail-oriented team player with a strong interest in People Services. The PS Coordinator will have the opportunity to create a best-in-class people experience while completing PS administration and transactional work, in addition to partnering with the PS Business Partners on employee engagement activities and project-based tasks. This position is also responsible for interfacing & problem solving with several business partners including Recruiting, Finance, Legal, Benefits, Payroll, Compensation and PS Operations.

Responsibilities & Duties

Culture and Engagement
  • Supports engagement and recognition activities for all store Associates
  • Supports Diversity and Belonging to build an environment where everyone is respected
  • Exercises a high degree of confidentiality with sensitive information

Talent Management & Compliance

  • Maintains regular contact with Associates to stay aware of concerns and answer questions in a timely manner
  • Utilizes exceptional interpersonal skills to when interacting with Associates
  • Serve as point of contact for both corporate merchant, marketing & customer pyramid general associate inquiries regarding policies/procedures.
  • Conduct audits to ensure compliance, including employment eligibility (I-9), timekeeping, and required legal training.
  • Responsible for maintenance of confidential personnel files. Proactively manage PS systems to ensure data integrity.

Recruitment and Training

  • Supports recruiting process for candidates and assists PS Leaders, as well as Candidates, throughout the selection process
  • Plans, schedules and participates in new hire orientation in conjunction with store leadership teams
  • Support PS team with pre-hire and onboarding activities including payroll setup, I-9 documentation, completion of necessary paperwork, ordering equipment, new hire systems set up, employee badge requests and data entry.
  • Provide general administrative support for PS programs including compensation, benefits, 401k, and other employee programs

HR Systems and Processes

  • Updates Associate information (e.g., status changes, timekeeping, etc) in People Service systems
  • Maintains accurate people data for expense allocations and reporting purposes
  • Ensure store compliance with all federal, state and local requirements, including employment eligibility (I-9), people-related file maintenance, and required training
  • Process employee terminations including coordinating exit interviews, prepping paperwork, coordinating final checks, and aiding with the exit process and asset collection where needed
  • Generates reports as needed or requested
  • Work alongside PS team to ensure all issues are resolved and escalated if/when necessary.
  • Coordinate, monitor and record COVID-19 testing and results as needed.
  • Perform other ad hoc duties as needed, in support of the overall People Services team.

Total Rewards

  • Support electronic KRONOS timekeeping system including processing edits/corrections to electronic timecards.
  • Responds to employee benefits questions and leads the annual benefits renewal and open enrollment process, as applicabl E


  • At least 1 year of administrative support (in People Services / HR office preferred)
  • Ability to communicate to all levels of employees
  • Exceptional organizational skills with strong attention to detail
  • Ability to manage multiple tasks simultaneously
  • Exceptional customer service skills
  • Experience with PS information systems; Oracle, Microsoft Office Suite, Applicant Tracking Systems & KRONOS (preferred)
  • Must be available to work onsite in office multiple days per week
  • Associates must be willing to work a flexible schedule based on business need, which includes evenings, weekends, and holidays
  • "Win together" mentality
  • Basic proficiency with MS Office Product Suite, advanced proficiency preferred
  • Certain roles may require standing, bending, climbing stairs, and lifting and carrying up to 10 pounds