Specialist, Digital Merchandising and Content- Americas

Tiffany & Co.
New York, New York, United States
10 Jun 2022
18 Sep 2022
Full Time
Overview: The Digital Merchandising and Content Specialist will support online business initiatives and merchandising strategies to increase sales and site conversion, coordinating cross-functional efforts to drive growth, and continuously improve the client experience.

Key Accountabilities:

Lead digital merchandising to drive digital sales growth and improve client experience
  • Optimize product sequencing daily/weekly based on sales, inventory, and brand priorities.
  • Analyze performance & optimize product grids based on product trends, opportunities, and gaps
  • Monitor on-site search trends and identify opportunities.
  • Assist with product recommendation program (external vendor/AI algorithm) and testing pipeline.
  • Partner with inventory teams to maintain product availability based on retail inventory.
  • Conduct regular on-site testing, proactively identify and correct issues that surface.
  • Maintain awareness of competitive landscape and identify trends and opportunities for site improvement.

Manage site content optimizations, in partnership with global team
  • Provide inputs on all site content for United States and Canada (English and French) sites, review and adjust translations.
  • Assist in briefing specific regional e-retail content when needed.
  • Identify and coordinate in-flight site content optimization based on performance.
  • Manage local client communications: shipping banners, FAQ, store information, etc.

Track Canada site performance and share weekly & monthly insights with larger e-retail team as well as Canada MVP and leadership team
  • Provide insights on performance drivers
  • Proactively identify, prioritize and execute initiatives to drive growth and elevation of client experience

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