Business Operations Manager

Shoreditch, London
10 Jun 2022
10 Jul 2022
Contract Type
Full Time


An exciting opportunity for a passionate and driven individual to join the Emma J Shipley brand at a time of fast growth. We are a premium British lifestyle brand known for imaginative, colourful hand-drawn prints inspired by nature. Creations include home furnishings, scarves, and accessories to spark the imagination. We are building a global lifestyle brand, and this person will be a key part of the team to achieve this. Ethical and environmental considerations are an integral part of what we do. We are a small but fast growing business, with a fun and creative ‘start-up’ style working environment.


Emma J Shipley is looking for a Business Operations Manager. This person will work closely with the CEO, and will be responsible for ensuring operational excellence, overseeing multiple key functions in the business, and driving both top and bottom line growth. This person is a highly strategic thinker, capable of quickly assessing scenarios and translating strategy into action plans. This person has experience honing their operational, strategy, and management skills in a fast-paced start-up environment and is well-versed in how to manage complex inventory-based operations at scale. This person will work to ensure the entire business is operating efficiently. They will report to the CEO and help to strategically plan and improve the present performance and future growth of Emma J Shipley. This is an exciting time to join the business as we are seeing rapid growth, and the Business Operations Manager will be crucial in driving this move from start-up to scale-up business.


Business Operations

  • Establish internal and external processes to meet and exceed KPIs and general business performance
  • Adhere to company, national, international, and local business requirements, enforcing compliance and taking action when necessary
  • Approach every day with a continuous improvement mindset - consistently identifying areas for improvement and putting forward recommendations 


  • Helping to set the team structure and hire for new roles as the company scales
  • Oversee company operations and employee productivity, building a highly inclusive culture ensuring team members thrive and organisational outcomes are met
  • Manage Customer Service team, dealing with escalations when required
  • Provide timely, accurate and complete reports for the CEO
  • Ensure that all staff receive appropriate training on job duties, corporate policies and applicable regulations
  • Provide training to team on continuous improvement methodology and formal problem-solving techniques, enabling departments to drive better business results
  • Keep Company Handbook updated
  • Arrange employee agreements
  • Ensure staff have suitable equipment, software and tools to perform their roles
  • Ensure Health and Safety compliance


  • Lead strategic market analysis, identifying growth opportunities in the UK and internationally
  • Plan and implement strategy to achieve wholesale targets
  • Execute wholesale sales process from initial contact through to order confirmation and delivery
  • Propose best path forward to balance growth and profitability

Supply Chain

  • Manage day-to-day supply chain and business operations, empowering the team to achieve KPIs through excellence in merchandising, manufacturing, logistics, and customer service
  • Manage all production, liaising with multiple suppliers to achieve on-time deliveries
  • Monitor third party business and suppliers to ensure that they are efficiently and effectively providing the needed services and supplies while staying within budgetary limits
  • Inventory analysis and management, planning and ordering to optimise for stock levels, speed, and margin
  • Partner with internal design team on packaging development and production
  • Set environmental goals and be constantly looking to improve our carbon footprint


Is someone who has:

    • 5+ years of experience in either fashion, interiors, consumer products, or retail industries 
    • Experience in DTC / E-commerce based business
    • At least 2 years in a management role in a high-growth organisation
    • Supply chain and manufacturing experience
    • Experience devising and implementing systems and processes
    • Excellent data analysis skills including use of Excel to a high level
    • A natural born leader. Understanding of personal leadership style and standard best practices 
    • Well-rounded solid experience in commercial innovation
    • Proven background in scaling an inventory-based business
    • Highly developed leadership skills with the ability to build, lead and develop a team
    • Strong communication skills with the ability to clearly articulate needs as well as provide the team with a clear framework of the strategic priorities
    • Working knowledge of the industry and brand landscape
    • Excellent verbal, analytical, organisational, and written skills
    • Experience working with a team in a fast-paced setting
    • Interest in luxury design / interiors / and a passion for the Emma J Shipley brand

Extra brownie points:

  • Strong relationships with or knowledge of relevant suppliers
  • Experience in scaling a start up business

Key traits you might have:

  • Drive and ambition - a desire to build something great
  • Hard working with a positive attitude
  • Open-minded and flexible - able to respond to changing circumstances and keep a cool head under pressure
  • Problem solver with a common sense approach
  • A creative eye but with excellent technical know-how
  • Meticulous attention to detail
  • Enjoy working in a fast-paced environment, able to work well under pressure and to tight deadlines
  • Adept at working across multiple projects, highly motivated with the ability to plan, work and manage your own time with a high degree of independence and autonomy
  • Team player with a professional and friendly attitude

We look for people who appreciate how we do things at EJS:

  • Be entrepreneurial and passionate
  • Be customer-focused
  • Be proactive and find or be the solution to a problem
  • Be team player and get stuck in
  • Take pride in what you do and the quality you deliver
  • Treat people the way you would want to be treated

Perks: The potential of equity options. Hybrid working with 4 days per week in our Shoreditch office. Seasonal shopping allowance plus discount on all EJS products. The chance to build something great with a creative, growing brand.

If you're a passionate self-starter who wants to join a small but fast-growing company and make your mark, we'd love to hear from you!

Emma J Shipley is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications ensuring a strong corporate commitment to diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application to assist you through the recruitment process.

Apply with your CV and cover letter to