Logistics Assistant - Fashion Concierge - FARFETCH

FR Paris
11 Jun 2022
27 Jul 2022
Full Time
FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers.

We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone. We are FARFETCH for All.


Fashion Concierge is the ultimate global luxury sourcing service. Our mission is to elevate the FARFETCH Private Client proposition by providing our clients with access to the most desirable items from across the globe. By leveraging our unrivalled (and ever-growing) luxury supply network through our in house, industry-leading technology we have changed the way global customers shop for luxury.


Responsible for effective logistics support, the position involves handling boutique and department store collections, spending a proportion of your day outside the office. You will collaborate with Transactions to ensure that suppliers provide a VAT-compliant invoice. You will ensure an effective logistics flow that will contribute to our ambitious growth objectives; including daily KPIs, quality checking, allocations and packing according to Fashion Concierge standards and maintaining accurate delivery data on Logistics Board platform.

We are looking for someone with strong attention to detail, who is passionate about luxury goods and presents a high level of client service. You must be naturally patient with the ability to build and maintain lasting cross cultural relationships both externally and internally with Private Client stakeholders and colleagues.

You will need to be solutions focused with a hands-on approach. Experience working with high-net-worth individuals in luxury retail, personal shopping or VIP services is essential. The successful candidate will practice utmost discretion and subtlety when it comes to client orders and must have a record of accomplishment within logistics support.


    • You will control inbound ETAs and receipt of all supplier purchases using FC BackOffice
    • Logistics Board and Microsoft AX to maintain accurate records
    • Partner with our 3PL Norsk Global to fulfil sales orders on Farfetch Storm & Sales platforms, supporting the sales order lifecycle from confirmation through to cancellations and returns
    • You will ensure boutique collections are carried out in a timely manner, liaising with boutiques partners, couriers and Norsk as necessary
    • Share up-to-date order progress as required with colleagues globally in Operations, Sourcing, Transactions and Private Client
    • Quality checking and packing to FC standards against KPIs.
    • Collaborate with Transitions to maintain accurate store credit reporting
    • Assist Transactions, AP and AR with all tasks pertaining to purchase orders, sale orders and returns for month-end accounting procedures
    • Handle customer and supplier returns, utilizing Discovery and Farfetch.com to list stock-on-hand, coordinating with Farfetch Portugal to have items produced
    • Maintain packing area ensuring a clean and organized space with sufficient packaging stocked and control access to FC Safe and storage cabinets
    • Assisting in generating manual airway bills for split shipments and PODs where Private Client hand-deliveries are carried out; adhere to GDPR regulations with all customer data


    • Experience supporting the operational process, as it pertains to order fulfilment and inventory control
    • You will have strong attention to detail and understand the importance of data integrity
    • Proven experience in luxury goods logistics, with a strong interest in fashion
    • Willing to work in and promote team oriented environment
    • Excellent interpersonal skills, demonstrating resilience, perseverance and discretion.
    • Ability to work independently and efficiently with a solutions focused mind-set
    • Knowledge of MS Excel and with inventory control and allocations systems such as Microsoft AX and Storm/Sales
    • Proven ability working to deadlines and against KPIs, organised, results driven and thriving in change
    • Demonstrating a positive attitude, taking responsibility for your actions


    • FARFETCH is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. We continue to build our consciously inclusive culture as part of our Positively FARFETCH strategy throughout our business, partnerships and communities.

Fashion Concierge are looking for a Logistics Assistant based in Paris to ensure an effective logistics flow and contribute to our ambitious growth objectives.${description2}

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