Associate Product Manager, Connect

Recruiter
Neiman Marcus
Location
Irving, Texas, United States
Posted
14 Jun 2022
Closes
28 Sep 2022
Ref
21725
Function
Ecommerce
NEIMAN MARCUS GROUP

Neiman Marcus Group (NMG) has been the premier destination for luxury fashion and goods, superior service, and an elevated retail experience for more than a century. Today, 9,000 associates contribute to the success of NMG's brands: Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow. There are 38 full-line Neiman Marcus stores in cosmopolitan markets across the United States and a sophisticated digital platform that attracts shoppers worldwide. Bergdorf Goodman operates two stores in landmark locations on Fifth Avenue in New York City and BergdorfGoodman.com, catering to loyal luxury customers globally. NMG also owns five Last Call stores and Horchow.com, an e-commerce site that offers premium furniture and home decor.

As an organization, NMG is on a transformational journey to become the preeminent luxury customer platform. NMG continues to deliver the best integrated customer experience and has evolved the business to succeed in the ever-changing retail landscape. NMG is a relationship business. What differentiates the organization from other luxury retailers are its unique assets: a strong store footprint, the most knowledgeable associates, an engaging online experience, solid brand partnerships, innovative digital and in-store experiences, the most loyal luxury customer base, and a strong balance sheet.

Our customers will always be at the center of everything NMG does. The company continues to reinvest in new technologies that enhance the customer experience. NMG meets customers where they are. NMG's goal is to offer customers a seamless experience across its stores, online, and remote digital selling.

NMG's priority is to develop a highly engaged and high-performing team where everyone belongs. The business attracts and retains best-in-class talent through unique offerings provided to associates in addition to standard employer benefits. These include an innovative way of working, associate discounts on merchandise, tuition reimbursement, associate hardship fund, and paid time off to volunteer, to name a few.

As part of NMG's Environmental, Social, Governance (ESG) work, the organization is focused on driving its core value of being "All Heart." NMG is also assessing its current environmental and social impact while developing a three-year plan to lead the luxury industry in its commitment and transparency to environmental and social sustainability. NMG strives to become an employer of choice, driven by a culture of Belonging. A dedicated team focuses on this journey, directly impacting how NMG conducts business throughout the workforce, workplace, and marketplace dimensions.

NMG has incredibly passionate and committed corporate and store associates. NMG offers associates an environment where everyone feels welcomed, nurtured, and empowered. Our associates are the heart of NMG. As an organization, NMG leads with love - love for customers, love for associates, and love for brand partners.

POSITION OVERVIEW

The Neiman Marcus Product Management Team is looking for a skilled Associate Product Manager who is passionate about advocating for the customer, has excellent product instincts, a passion for creating great experiences, a data-centric mindset, agile thinking, and the willingness to challenge the status quo.

The Associate Product Manager provides key support to the Product Management team by facilitating investigation, analysis, review and documentation of business features and functionality of NMG digital and technology capabilities. The APM will be responsible for organizing and leading feature kickoffs and writing user stories for new features as well as existing feature enhancements. The Associate Product Manager will also serve as a product expert on the team and will be responsible for data analysis and insights that will be used to drive ongoing optimizations.

You will contribute to the success of the NMG digital selling strategy, including ongoing feature development and optimization of the associate-facing application "Connect", POS/mobile POS and activities supporting new client relationships.

PRIMARY RESPONSIBILITIES

  • Developing subject matter expertise in the product area from both internal and external points of view
  • Partnering with Product Managers and business stakeholders to understand evolving business needs and customer impacts
  • Gathering and documenting business requirements for user stories and partnering with the Product team to create user flows, use case scenarios, iteration planning boards and other necessary artifacts
  • Performing data analysis on key product metrics to quickly understand customer interaction and areas of opportunity
  • Creating feature overview decks and training materials and presenting them to stakeholders
  • Triaging and troubleshooting complex user-reported system defects
  • Assisting QA team in understanding requirements and detailing acceptance criteria
  • Coordinating functional and user acceptance testing to ensure release readiness for new features


SKILLS AND EXPERIENCE

  • Strong experience with Agile Frameworks and Deployment methodologies in a customer-facing production environment
  • Detail-oriented, with strong organizational skills, able to work under deadlines in a changing environment, and ability to manage and prioritize multiple projects simultaneously
  • Ability to multi-task, working independently and to collaborate with cross functional teams
  • Proven ability to prioritize, communicate clearly, a consistent track record of delivery, and an obsession about the customer experience
  • Familiarity with web analytics tools (including Adobe Analytics and Quantum Metrics) and experience using data to make decisions
  • Experience in eCommerce and Omni-Channel delivery
  • Experience with Atlassian suite of tools (Jira/Confluence/Structure)


PERSONAL CHARACTERISTICS

  • Strong strategic, creative thinking and decision-making skills
  • Outstanding written and verbal communication skills with the ability to work up, down and across organizational levels.
  • Strong business acumen, operations and problem-solving skills, along with the ability to assess current practices, identify opportunities for improvement, and build consensus


EDUCATION & TRAINING
  • 2+ years of Product Management or Business Analyst experience, focused on eCommerce or digital capabilities
  • Bachelor's degree in Business, IT, Computer Science, or other related field

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