Brand Sourcing Specialist - Fashion Concierge - FARFETCH

Location
FR Paris
Posted
14 Jun 2022
Closes
27 Jul 2022
Ref
1bebcbbb-af69-405a-8cf8-144fdd36ebd8
Function
Technology
Level
Manager
Hours
Full Time
FARFETCH exists for the love of fashion. We believe in empowering individuality. Our mission is to be the global technology platform for luxury fashion, connecting creators, curators and consumers.

We're a diverse and global community made up of Farfetchers, our partners and our customers, which we believe is at the heart of our success. Everything we do is centred around our values - Be Human, Think Global, Be Revolutionary, Todos Juntos, Be Brilliant, Amaze Customers - which define our beliefs and our actions. We welcome difference and foster a consciously inclusive environment for everyone. We are Farfetch For All.

FASHION CONCIERGE

Fashion Concierge is the ultimate global luxury sourcing service. Our mission is to elevate the FARFETCH Private Client proposition by providing our clients with access to the most desirable items from across the globe. By leveraging our unrivalled (and ever-growing) luxury supply network through our in house, industry-leading technology we have changed the way global customers shop for luxury.

THE ROLE

Responsible for sourcing anything that cannot be found on the Farfetch marketplace for our private clients, our Brand Specialists are the core of the Fashion Concierge service. The role involves working with our Private Client Stylists to source items within our extensive network of contacts and working with our supply network to surface 'offline' stock to our internal teams. We are looking for someone with a strong knowledge of the global luxury landscape and a strong network within the luxury retail industry. You should be able to work to tight deadlines, have strong commercial acumen and a customer-first approach. Past exposure to the world of luxury personal shopping or VIP sales is preferred but not essential.

WHAT YOU'LL DO

    • Drive increased client engagement through targeted & bespoke communication & edits, highlighting products & styles which meet the needs of the client whilst also delivering increased AOV & AOF.
    • Drive Private Client GMV and deliver against global and regional targets and KPI metrics.
    • Using the relevant systems analysing key data and KPI metrics to understand trade trends & results. Feedback findings & results to the wider Private Client team and stakeholders.
    • Devise dedicated actions plans to recover/ improve or grow targeted areas of the business, measure & follow up on business results.
    • Develop & build strong work relationships with all the key functions within Private Client as well the wider business.
    • Drive on & offline client activations to further build client loyalty & engagement, working along the Client Development team to build programmes & events which are relevant & aspirational to our client base.
    • Working with Private Client Managers & Assistants identify key/ relevant products to highlight to each segmented customer basis. Devise a regional content calendar to ensure each customer segment receives regular, personalised and relevant content from PC.
    • Secure hard-to-find luxury items not found on the marketplace
    • Build and grow professional & personal relationships to build commissioned partnerships with luxury. brands and multi-brand retailers Analyse results and drive performance through targeted conversion rate and sales
    • Maintain and grow market competitor awareness to ensure Fashion Concierge maintains world-class luxury personal shopping standards.
    • Source products through the Fashion Concierge network in response to 'pull' requests received from Farfetch Private Client Stylists, ensuring that all enquiries are handled within our agreed SLAs.
    • Build effective partnerships with the local and global Private Client teams, promoting a culture of trust and respect
    • Maintain brand and boutique relationships by maintaining clear communication with our network partners
    • Drive user engagement with the Fashion Concierge App.
    • Support direct to client offers by engaging our network through the 'Discovery'' tool.
    • Support our Private Client Stylists by curating edits of immediately available products to share with their clients.
    • Contribute to medium- and long-term planning through participation in focus groups, team meetings and other ad-hoc projects as required.
    • Act as a brand ambassador for Fashion Concierge, both internally and externally.


WHO YOU ARE

    • You have fluency in English and French
    • Industry knowledge from experience at a relevant luxury or global player
    • You will be results driven and commercially aware.
    • Exceptional analytical and quantitative problem-solving skills
    • Excellent verbal and communication skills - ability to articulate FARFETCH value proposition, products & services
    • World class client servicing expertise - a solutions oriented mindset & customer first approach
    • Client-focused ability to pitch Farfetch to prospective and existing brand, managing both acquisition and retention clients
    • Project management experience, preferably in technology / digital / e-commerce
    • Flexible, robust soft skills, resilient and able to deal with complexity within role
    • You will be self-motivated, proactive and demonstrate strong organisational skills
    • You will be able to prioritise tasks according to the needs of the business and manage expectations of internal and external clients.
    • You are known for going above and beyond at all times with both internal and external customers
    • You will enjoy finding solutions that are unique and revolutionary
    • You will have a proven ability to work to strict deadlines within a fast-paced environment.
    • You will have strong administrative skills and a working knowledge of Microsoft Excel.


EQUAL OPPORTUNITIES STATEMENT

    • FARFETCH is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. We continue to build our consciously inclusive culture as part of our Positively FARFETCH strategy throughout our business, partnerships and communities.


FARFETCH are looking for a Brand Specialist to join our Fashion Concierge team. This role will be based in Paris and you will be responsible for sourcing hard to find luxury items not found on our FARFETCH marketplace. This role is ideal for someone with excellent knowledge of the luxury industry.${description2}

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