ServiceNow HR Service Delivery (HRSD) Administrator (Remote)

Gap Inc.
San Francisco, California, United States
16 Jun 2022
06 Sep 2022
Human Resources
About Gap Inc.

Our brands bridge the gaps we see in the world. Old Navy democratizes style to ensure everyone has access to quality fashion at every price point. Athleta unleashes the potential of every woman, regardless of body size, age or ethnicity. Banana Republic believes in sustainable luxury for all. And Gap inspires the world to bring individuality to modern, responsibly made essentials.    

This simple idea-that we all deserve to belong, and on our own terms-is core to who we are as a company and how we make decisions. Our teamis made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet. Ready to  learn fast, create with audacity and lead boldly? Join our team.

About the Role

The ServiceNow HR Service Delivery (HRSD) Administrator will be responsible for the design, development, and ongoing administration of the HRSD tool, as well as other HR components in ServiceNow. As part of the HR Shared Services team, you will collaborate with IT, HR Shared Services (HRSS), HR Operations Center (HROC) and other business functions to ideate and implement technical enhancements that will increase efficiencies related to People and Culture processes. In this role, you will be responsible for supporting the continuous improvement of our Case Management Infrastructure in ServiceNow as we modernize the HR Service Delivery Model for Gap Inc..

What You'll Do

  • Perform daily system administration duties for ServiceNow HRSD including, but not limited to, developing & maintaining service catalog items, administrating workflows, assisting with troubleshooting & problem resolution, and testing
  • Maintain configuration of out of the box functionality including forms, record producers, groups, workflows, tasks, and reports for HRSD, in alignment with business requirements
  • Collaborate with IT to maintain the overall ServiceNow platform, ensuring platform stability and alignment
  • Lead ServiceNow HRSD enhancements from initial ideation, requirements gathering, analysis and development, through to completion and quality assurance testing. Prototype and configure desired change; develop test scripts and execute UAT; monitor and report on overall system performance
  • Build internal practice methodologies for HR; Develop system guides, user training plans and resources to drive consistency and quality of the tool
  • Provide subject matter expert level guidance to areas within the organization on ServiceNow HRSD best practices
  • Own the delivery of critical items with the the HR Shared Services Roadmap that support the achievement of transformational goals for the People and Culture team.

Who You Are

  • Prior system administration and development experience with the ServiceNow HRSD module
  • Understanding of other ServiceNow products including Knowledge Management and Portal
  • Customer oriented, collaborative, and able to shift directions quickly when priorities change
  • Detail driven, analytical, and have a system-thinking approach to problem solving and understanding how things affect one another in an overall system
  • Experience using data to solve business problems and impact results
  • Knowledge and experience using Workday
  • Prior knowledge of HR or Shared Services operations and systems (employee life cycle, data and records management, off-boarding)

Benefits at Gap Inc.

  • Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
  • One of the most competitive Paid Time Off plans in the industry.*
  • Employees can take up to five "on the clock" hours each month to volunteer at a charity of their choice.*
  • Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay.*
  • Employee stock purchase plan.*
  • Medical, dental, vision and life insurance.*
  • See more of the benefits we offer.

*For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. This year, we've been named as one of the Best Places to Work by the Humans Rights Campaign for the fourteenth consecutive year and have been included in the 2019 Bloomberg Gender-Equality Index for the second year in a row. US Candidates - Non NYCPlease note that effective, June 30, 2022, Gap Inc. will no longer require any of its employees to wear face masks or require proof of COVID vaccination, unless required by local or state/provincial mandates or as part of Gap Inc's quarantine guidelines after being exposed to or testing positive for COVID. Therefore, please disregard any language in any job posting that refers to Gap Inc.'s face mask and proof of vaccination policy as said policy is no longer effective.US Candidates - NYCBeginning December 27, 2021 the City of New York requires all employees in the City who work on site to provide proof that they are fully vaccinated against COVID-19, unless an exemption from the vaccine requirement is approved due to an accommodation for a disability, a sincerely held religious belief or other legally protected basis (including status as a victim of domestic violence, stalking or sex offenses).

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