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Senior Content Designer, English - DX Content Design (multiple openings) (all genders) Berlin, Dubli

Employer
Zalando
Location
Berlin, Germany
Closing date
20 Jul 2022

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Job Details

The Zalando Product Design community brings together 190+ product designers, content designers, and user researchers, each with our own unique mix of skills. We combine empathy, science, and creativity to make engaging and joyful user experiences to ultimately reimagine fashion for the good of all.

Working in tandem with other design disciplines and connecting the dots between the product experience and Zalando’s broader communications landscape, our content designers/UX writers use words to design experiences you want to have again.

Sitting at the intersection of UX and UI, content strategy, integrated messaging, and localisation, they lead the charge on a variety of missions within a diverse range of business areas. Mix in an ample smattering of behavioural economics, A/B/C tests, as well as engaging and inclusive storytelling, and you’ll find a community that’s building to become Zalando’s central point of copy intelligence.

This one listing represents a variety of openings across programs, products, and domains (even those not published). Feel free to mention a specific interest in your application; we will consider you for all relevant openings.

Want to know more? Learn about our Product Design Teams and follow our Zalando Design blog on Medium.

INCLUSIVE BY DESIGN
We want to provide you with a great candidate experience. Please feel free to inform us of any accommodations you may need, so we can best support and assist you throughout the hiring process.

do.BETTER: our diversity & inclusion strategy

Our employee resource groups
WHAT THE TEAM IS LOOKING FOR
We’re looking for a Senior Content Designer to write/design/collaborate on key moments across customer journeys, shape our voice and tone across programs, products, and domains, develop engaging, inspiring, and novel experiences as well as support your peers to rethink the way we and our partners create engaging content.

As a member of the central Content Design team, you will collaborate closely with product designers, product managers, user researchers, engineers and other stakeholders in cross-functional teams that have end-to-end responsibility for solving meaningful customer problems â€" from ideating through prototyping and user testing to bringing features live.
WHAT WE'D LOVE YOU TO DO
Role-model content design practices to your team, other designers, and business stakeholders. Act as a customer advocate throughout the development process while/by being a great sparring partner for your fellow designers, product managers, and other business stakeholders. Shape and advance our voice and tone. Help improve how design operates. Engage with and mentor other (content) designers and give back to the Zalando community by teaching others.

Discover unmet needs for Zalando products and identify opportunities to make them more powerful and usable. Participate in research, shape and interpret quant and qual data, and help assess whether the problem is worth solving.

Define copy strategy that influences, expands, and translates product benefits and product (and) brand strategy into marketable narratives and coherent messaging. Work out holistic customer journeys that your peers can draw from. Work with customer insights to make sure we’re focussing on the right opportunities.

Design human-centred solutions using language that scales across markets and locales. Write engaging interaction- and content-first copy. Ensure that experiences follow (our) design principles and are technically feasible. Conceptualise inspirational, shoppable, and scalable content formats that help diverse types of customers feel confident in their comfort zone and comfortable with going beyond it. Help set the standards for how experiences read, look, and feel.

Deliver the best copy (strategy) by raising the bar for what goes into localisation. Scope, and define deliverables. Provide clearly detailed documentation to your fellow product managers and engineers.
WE'D LOVE TO MEET YOU IF...
  • While you have likely seen design orgs at different levels of scale and maturity before, you can demonstrate a solid range of content design/UX writing skills built on top of brand, marketing, product marketing, or editorial experience. In any case, you have a track record in human-centred storytelling.
  • You facilitate and communicate clearly, set stakeholder expectations, share knowledge and insights, explain design, information architecture, and copy rationales, build common understanding, and spread excitement around a customer experience vision. You are willing to challenge, convince, motivate, and inspire to get remarkable and marketable solutions delivered.
  • You understand where e-commerce and the fashion industry stand today.
  • You are excited about the technical opportunities on a vast, multi-market, multi-language platform whether we’re talking microcopy, video, or chatbots that sound human (without pretending to be).
ZALANDO BENEFITS
Career Development
  • We offer peer-to-peer performance reviews twice a year
  • Learn and develop through our extensive Zalando training platform
  • Join regular all-hands, team meetings, Q&A-sessions, and quarterly anonymous employee surveys to ask your questions and provide your feedback
  • Support from an international team of experts; mentoring and professional development opportunities


Wellbeing
  • 2 days paid leave per year for volunteering
  • Minimum of 27 holiday days per calendar year
  • Online sports courses, wellbeing, and nutrition advice offered by Humanoo personal wellbeing coach app
  • Mental wellbeing support by our Employee Assistance Program and professional consultants to help you find health resources


Flexibility
  • Flexible working hours
  • Relocation assistance for internationals
  • If you work from an office in your role, a choice of office equipment to be delivered to you, to support you working from home due to COVID-19 safety


Financial
  • Access to the employee shares program
  • 40% shopping discount on fashion and beauty products shipped and sold by Zalando, and 30% discount on Zalando Lounge
  • Discounts from a wide range of external partners


Family
  • Employee parents’ forums and employee resource group
  • Supported transition into and out of parental leave, with a buddy and re-onboarding plan
  • 3 fully-paid child sick days per year
  • Free counselling, assistance, and referral service for all matters concerning yourself and your family via the Fürstenberg Institute
ABOUT ZALANDO
It’s the perfect time to join Zalando on our journey, from being a pioneer in the world of e-commerce, to the starting point for fashion in Europe. We connect customers, brands, and partners across 253 markets.

Help us drive digital and sustainable solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to more than 46 million active customers through a team of diverse skill-sets, cultural backgrounds, and interests.

Our values: Our Founding Mindset

Our sustainability strategy: do.More

Please note that all applications must be completed using the online form. We do not accept applications via email.

Company

Zalando is Europe’s leading online platform for fashion and lifestyle. Founded in Berlin in 2008, we bring head-to-toe fashion to 35 million active customers in 17 markets, offering clothing, footwear, accessories and beauty from over 3,000 international brands.

Our platform is a one-stop fashion destination for inspiration, innovation and interaction. As Europe’s most fashionable tech company, we work hard to find digital solutions for every aspect of the fashion journey: for our customers, partners and every valuable player in the Zalando story.

Our goal is to become the starting point for fashion. We focus on the fashion industry and therefore operate in a variety of business areas.

  • Fashion Store
    Zalando online shops are tailored to local customers’ needs in 17 different European markets. The range extends from renowned global brands and fast fashion to local brands and is supplemented by our private labels.
     
  • Offprice
    The Offprice business of Zalando serves the sale of previous season’s assortments. As part of a shopping club, the Zalando Lounge offers registered members exclusive sales campaigns at discounted prices.
     
  • Zalando's Private Labels
    Zalando’s private label assortment includes shoes, clothing and accessories for women, men and children. With a total of six private labels, Zalando creates its own products, covering the entire value chain from design to sales.
     
  • Zalon
    Zalon is our style advice service, via which customers can consult and get inspiration from selected stylists regarding individualized purchases.
     
  • Zalando Marketing Services
    The entirety of Zalando’s expertise and scope is bundled in Zalando Marketing Services, which now offers personalized marketing solutions for our brand partners.
     
  • Zalando Fulfilment Solutions
    Zalando makes its own logistics capabilities available to external partners, so they do not have to be concerned with infrastructure issues but can concentrate fully on their core competence in the fashion business.
     
  • Zalando Partner Services
    Zalando helps other players in the industry to be successful in the digital world. For example, by connecting warehouse stocks with multiple retailers, by digitizing processes involved in fashion wholesale and by integrating offline businesses into our Zalando platform.


With a strong workforce of around 14,000 employees of over 130 different nationalities, Zalando unites diverse people, capabilities and concepts. Consolidating our effort and ideas scales our impact as an innovator in Fashion, Technology, Digital Marketing and Logistics Operations.

Company info
Website
Telephone
+49 (0)30 2759 4693
Location
Zalando SE
Valeska-Gert-Straße 5
Berlin
Germany
10243
Germany

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