Store Manager - San Francisco

San Francisco, United States
16 Jun 2022
16 Jul 2022
Full Time
Maison Margiela is a Paris-based fashion house founded in 1988 by Belgian designer Martin Margiela. Celebrating unconventional aesthetics and embracing the philosophy that fashion is an art of expression rather than a cult of personality, Maison Margiela offers haute couture, ready-to-wear for women and men, contemporary line MM6, footwear, interior design, and accessories, including leather goods, fine jewelry and fragrance.

John Galliano was named Creative Director of the house in 2014, bringing his sense of spectacle and creative mastery to the unique ethos of Maison Margiela. Whilst developing his own vision for the house, John Galliano has entirely respected the Martin Margiela state of mind, creating a fascinating organic process.

In 2002, the French house became part of OTB. Along with sister brands of the group, Maison Margiela continues pushing the boundaries of modern fashion while preserving its distinctive identity and heritage.

Job Responsibilities Include, But Are Not Limited To:

  • Maintain a full understanding of the business strategy and action to achieve sales and financial goals and targets.
  • Build store strategy and annual action plan that indicates a roadmap of expected sales and financial achievements.
  • Communicate and track store sales and Key Performance Indicators (KPIs) providing context and rationale for business sales results.

Customer Service
  • Ensure staff is trained on customer service standards to provide a stellar customer experience.
  • Ensure clientele processes are being held to a high standard within stores.
  • Lead and follow up on clientele program. Ensure all sales professionals are developing and re-training long-term clients.

  • Maximize efficiency and protect business integrity by applying Store Operation policies and procedures provided by Home Office.
  • Ensure efficient management of staff floor coverage and a high level of productivity by utilizing the Scheduling Tools provided.
  • Effectively manage store headcount and payroll budgets as given by the Company.

  • Lead and monitor store merchandise standards to ensure they are in line with the Company's direction.
  • Conduct daily/weekly/monthly analysis of business and product reports to properly understand and react to any business/merchandising changes.
  • Slow seller/best seller management: collaboration with the Company to emphasize the commercial store

Physical Requirements:
  • The physical demands described must be met by an individual to successfully perform the essential functions of this job:
  • Required to stand and walk for up to eight hours in a workday.
  • Required to lift and or move up to 50 pounds.
  • Required to be able to engage in the following activities: Bending, stooping, reaching, twisting, grasping, pinching, reaching/lifting above shoulders in a repetitive manner; use hands to finger, handle, or feel; reach with hands and arms; talk and hear, and work with cleaning solutions.
  • The following vision abilities are required: close vision, distance vision, color vision, peripheral vision, depth vision, depth perception, and the ability to adjust focus.

  • Previous retail customer service experience in the luxury market.
  • Previous client book preferred.
  • Excellent customer service skills.
  • Previous keyholder experience preferred.

Preferred Skills
  • 4-year degree and/or equivalent combination of work experience
  • Experience in luxury / high-end clienteling environment
  • Elevated market awareness and networking skills
  • Multi-unit management experience preferred


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