Senior Manager, Digital Promo Production

San Francisco, California, United States
17 Jun 2022
06 Sep 2022
About Gap

Gap has always been about optimistic American style. Starting with our very first store on Ocean Avenue in San Francisco, opened almost 50 years ago by Doris and Don Fisher. The thread that's run through those five decades is the phenomenal people that make up our brand - our employees and our customers. People who are rooted in the legacy that makes Gap what it is, but who are also focused on the future. People who want to leave the world better than they found it.

We've built our brand on staying true to our roots while always being out in front of what's next. If you want to be part of an iconic American brand, and help lead the way for where we're headed, we'd love to have you join us.

About the Role

We are looking for a Senior Manager to lead our North America Digital Promo Production team for Gap Online. The Senior Manager will drive the development, execution, and optimization of all aspects of the digital seasonal promo pipeline (site, email, and app) for US and CDA online; These responsibilities include pre-season capacity planning, in-season briefing, creative review and execution. This individual is a creative and solution-oriented leader who will ensure cross functional deliverables are met and that scope and schedule expectations are clearly defined across the commercial planning milestones and deliverables. This individual will also need to demonstrate business acumen and customer curiosity to deliver a seamless and customer driven, digital experience.

This role is based out of the SF - 2 Folsom office. Currently, job duties are being performed remotely. However, the Company may in the future require you to be in the office for onsite meetings or events. Pursuant to Gap Inc.'s policy, all employees who wish to enter Gap Inc.'s San Francisco Bay Area, New York, and Albuquerque office buildings will need to be vaccinated, unless an exemption from the vaccine requirement is approved due to an accommodation for a disability or for a sincerely held religious belief.

What You'll Do

  • What you'll do:

    • Owns the definition of the digital promotions production pipeline derived from the Omni commercial plan and business objectives for Gap Specialty

    • Responsible for driving the executional strategy, resource planning and capacity management for site, email, and app projects
    • Partners closely with cross-functional partners and business leads to build an operational model that creates space for growth and flexibility to meet business needs while also implementing changes as needed 
    • Brand advisor on technical feasibility of promotions and potential impacts. 
    • Leads 3 producers focused on each part of the promo production program: event pipeline, site + app, and email 
    • Reports to leadership on operational efficiency: quarterly operational hindsight and driving continual process improvement based on those hindsights.

    • Serves as key production leader for in-season business meetings. Advises recommendedsolutions needed to drive marketing on digital channels.
    • Acts as key contact for escalation in troubleshooting content and supporting promotions, facilitating resolution, and communicating updates to leadership; after-hours support as needed 

Who You Are

  • Who you are:

    • BA/BS required 
    • 4+ years managing large scale B2C digital and technical projects that have a direct impact to the customer experience.
    • 3+ years' experience overseeing and delivering a digital marketing pipeline focused on promotions.
    • 2+ years of hands-on leadership experience. Proven team management skills derived from having direct responsibility for building and managing a cohesive, high-performing team.

    • Thrives in a change driven environment and works well under pressure with an aptitude for flexibility and fluidity.
    • Has a strong business acumen and sound judgement - able to identify, analyze and propose solutions. 
    • You have a proven track record of collaborating in a matrixed organization with peers to successfully drive business results and innovation.


Benefits at Gap

  • Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
  • One of the most competitive Paid Time Off plans in the industry.*
  • Employees can take up to five "on the clock" hours each month to volunteer at a charity of their choice.*
  • Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay.*
  • Employee stock purchase plan.*
  • Medical, dental, vision and life insurance.*
  • See more of the benefits we offer.

*For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. This year, we've been named as one of the Best Places to Work by the Humans Rights Campaign for the fourteenth consecutive year and have been included in the 2019 Bloomberg Gender-Equality Index for the second year in a row. US Candidates - Non NYCPlease note that effective, June 30, 2022, Gap Inc. will no longer require any of its employees to wear face masks or require proof of COVID vaccination, unless required by local or state/provincial mandates or as part of Gap Inc's quarantine guidelines after being exposed to or testing positive for COVID. Therefore, please disregard any language in any job posting that refers to Gap Inc.'s face mask and proof of vaccination policy as said policy is no longer effective.US Candidates - NYCBeginning December 27, 2021 the City of New York requires all employees in the City who work on site to provide proof that they are fully vaccinated against COVID-19, unless an exemption from the vaccine requirement is approved due to an accommodation for a disability, a sincerely held religious belief or other legally protected basis (including status as a victim of domestic violence, stalking or sex offenses).

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